topic Re: Voicemail in Get Support

Voicemail

Ronmac24 — Wed, 05 Jan 2022 15:38:38 GMT

When I go to get my voicemail my screen has a message saying " Error performing request Unknown Error" At the bottom of my screen I have a tab that says "Dismiss". Has anyone had this problem?

Re: Voicemail

gblackma — Mon, 04 May 2020 13:58:29 GMT

@Ronmac24 What's the make and model of your phone? Thanks. Stay safe.

Re: Voicemail

Dunkman — Mon, 04 May 2020 14:02:26 GMT

@Ronmac24

More details may be helpful. Did your voicemail work before? New problem versus old? Everything else work? talk, data and text?

Maybe try rebooting your phone. Network reset?

Re: Voicemail

geopublic — Mon, 04 May 2020 14:02:50 GMT

Re: Voicemail

geopublic — Mon, 04 May 2020 14:03:39 GMT

@Ronmac24 wrote:
When I go to get my voicemail my screen has a message saying " Error performing request Unknown Error" At the bottom of my screen I have a tab that says "Dismiss". Has anyone had this problem?

@Ronmac24 What happens when you call your own number from your device or 647-580-4001?

Re: Voicemail

iliketotalk — Mon, 04 May 2020 14:05:05 GMT

@Ronmac24

It is likely still setup to call the voicemail of your previous provider. Try resetting/restarting your phone.

You can dial your own number or one of the voicemail mail numbers (such as area code + "580-4001". And optionally add this number to your speed dial.

Re: Voicemail

Ronmac24 — Mon, 04 May 2020 14:15:55 GMT

Thank you. The fix was as simple as restarting my iPhone.

Re: Voicemail

Anonymous — Mon, 04 May 2020 14:24:02 GMT

@Ronmac24 wrote:
Thank you. The fix was as simple as restarting my iPhone.

You might be familiar with other forums where the thread starter "closes" the thread. Here, the Accept as solution has some meaning. Perhaps click on the 3 dots in the upper right of your solution post and remove the solution and then re-click the button on Dunkman's reply.

Re: Voicemail

Ronmac24 — Mon, 04 May 2020 14:28:58 GMT

Thanks. Restarting the device fixed my voicemail problem.

Re: Voicemail

Staliger — Mon, 04 May 2020 15:17:13 GMT

@Ronmac24 Glad to hear that issue was easily and promptly fixed. Welcome to PM and enjoy savings. Happy Monday.🙂

Re: Voicemail

angieprokopetz — Thu, 01 Oct 2020 14:04:33 GMT

I have the same error. Calling my number like suggested did give me access to my voicemail, but I still get the same error on my phone. But I appreciate the help in getting to my voicemail the old way!

Re: Voicemail

Jb456 — Thu, 01 Oct 2020 14:18:52 GMT

@angieprokopetz can you explain the issue you're having so we can try to help you?

Re: Voicemail

angieprokopetz — Thu, 01 Oct 2020 15:47:41 GMT

Hi, when I tap voicemail on my iphone it goes to error performing request unknown error. I had an old iphone 5 when I switched to public mobile, I thought it was a phone problem. I recently upgraded and it is still not working. People could leave me messages but I couldn't access. The advice of just calling my phone number that I read on the community page, just gave me access to my voicemail for the first time in months. Clearly, I wasn't missing my voicemail! But it should probably be fixed somehow,

any help would be appreciated!

Re: Voicemail

Jb456 — Thu, 01 Oct 2020 15:57:10 GMT

@angieprokopetz If tapping your voicemail button on your iPhone does nothing or gives an error this issue is usually caused by your voicemail number not being programmed correctly into your iPhone.

You have to set up your voicemail number in your phone settings. The number is your area code -580-4001.