topic Cannot change the base plan on 'Change my plan' page in Get Support

Cannot change my plan

Joyjooy — Wed, 05 Jan 2022 15:38:21 GMT

I cannot change the plan.

Since there are no options provided on the 'Change my plan' page.

Then, How can I change it?

Re: Cannot change my plan

gblackma — Mon, 04 May 2020 04:11:24 GMT

@Joyjooy Try waiting an hour, clearing your browser history, go to private/incognito mode and try again to change it. Thanks. Stay safe.

Here's an article on switching plans https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

Re: Cannot change my plan

ShawnC13 — Mon, 04 May 2020 03:39:01 GMT

@Joyjooy wrote:
I cannot change the plan.
Since there are no options provided on the 'Change my plan' page.
Then, How can I change it?

I am able to go into my account and select change plan and it will bring up the plan options. I wonder if some regions are experiencing issues with the self-serve

Cannot change the base plan on 'Change my plan' page

Joyjooy — Mon, 04 May 2020 03:46:16 GMT

Hi there, I want to change my plan to the plan of $25/month for next month. However, there was no option provided on the 'Change my plan' page. Could you help me to fix it? Thanks.Mengyuan.

Re: Cannot change the base plan on 'Change my plan' page

Naepalm — Mon, 04 May 2020 04:09:10 GMT

@Joyjooy

Go into your self serve account click on Change plan.

Scroll down and you will see the 25.00 plan, click on it.

Then click on change plan now.

(edit)Note: if you change plan now mid month it will charge you for that plan immediately. @Anonymous pointed out it is recommended to change your plan just prior to your next renewal.

Make sure that you have funds in your account to cover them.

Re: Cannot change the base plan on 'Change my plan' page

gpixel — Mon, 04 May 2020 04:10:05 GMT

@Joyjooy it seems there is a problem with the website right now. this is the screen I get when trying to go to the plans and add-ons tab. best to try again in a couple hours or even tomorrow morning

edit: browser used in incognito/private mode is working.

Re: Cannot change the base plan on 'Change my plan' page

Naepalm — Mon, 04 May 2020 03:59:04 GMT

@gpixel what they said...lol

Hmm maybe it is only with certain people it worked fine for me.

@Joyjooy looks like you may need to wait until tomorrow.

cheers

Re: Cannot change the base plan on 'Change my plan' page

geopublic — Mon, 04 May 2020 04:00:09 GMT

@Joyjooy Just keep trying every hour or so hopefully the website will be back up soon.

Re: Cannot change the base plan on 'Change my plan' page

gpixel — Mon, 04 May 2020 04:00:52 GMT

@Naepalm 😂

👍 my bravo

Re: Cannot change the base plan on 'Change my plan' page

gblackma — Mon, 04 May 2020 04:01:22 GMT

I'm in Toronto and it works. So it's probably regional.

@Luddite , Oracle's duplicate post.https://productioncommunity.publicmobile.ca/t5/Self-Serve/Cannot-change-my-plan/m-p/537996

Please merge. Thanks.

Re: Cannot change the base plan on 'Change my plan' page

ShawnC13 — Mon, 04 May 2020 04:02:04 GMT

merged Duplicate threads

Re: Cannot change my plan

Anonymous — Mon, 04 May 2020 04:16:06 GMT

@Joyjooy , @gpixel

It's what I call the site being in one of its moods.

I just tried it in BC and all is well.

Edit: oops after the merge 🙂 Maybe clear cache/site cookies or incognito/privacy mode or a different browser.

@Naepalm : it's always recommended to suggest changing at next renewal to not lose what has been paid for the current term.

Edit again: @Naepalm : I see your edit. Still not quite. The other option is having it change the plan automatically during the renewal process...not "just prior". Your image shows the first option of change now.

Re: Cannot change my plan

gpixel — Mon, 04 May 2020 04:13:08 GMT

I confirm, the website is working in incognito mode.try @gblackma, @Anonymous suggestion.

Re: Cannot change my plan

rhbcc — Mon, 04 May 2020 04:12:23 GMT

I would also try restarting your browser and/or wifi or computer.

Re: Cannot change my plan

Staliger — Mon, 04 May 2020 04:17:39 GMT

@Joyjooy Just checked - works for me fine here in Vancouver. Are you still experiencing the issue, or some of the advice helped? Let us know. Thanks!

Re: Cannot change my plan

rhbcc — Mon, 04 May 2020 04:19:15 GMT

in addition to my previous reply earlier, I would also suggest using your browser in non-incognito/ private mode.

In my experience Google Chrome and Safari works seamlessly whenever I go on PM website. Make sure to untick "block pop up windows" on your browser preferences. Wont hurt to try and exhaust all troubleshooting options.

Re: Cannot change my plan

hairbag1 — Mon, 04 May 2020 04:25:53 GMT

@Joyjooy wrote:
I cannot change the plan.
Since there are no options provided on the 'Change my plan' page.
Then, How can I change it?

Like you, I'm unable to see any options in Change Plan. I'm using Firefox and when I restart browsing in New Private Window..(top of page, right hand side) it will work properly. Give that a try if you're using Firefox. ..then let us know how you make out.