topic Re: cellular network in Get Support

cellular network

Kp1003 — Wed, 05 Jan 2022 15:38:16 GMT

Hi,

I have iphone 11 and i have been using Public Mbile network on it since 4 months now. Recently i got a notification saying update failed cellular network cant work. When i tried to restore the phone now its not working and saying unable to activate.

I am not sure if it happened due to public mobile network or the SIM doesnt support the phone any longer.

Re: cellular network

computergeek541 — Mon, 04 May 2020 03:21:45 GMT

@Kp1003 wrote:
Hi,
I have iphone 11 and i have been using Public Mbile network on it since 4 months now. Recently i got a notification saying update failed cellular network cant work. When i tried to restore the phone now its not working and saying unable to activate.
I am not sure if it happened due to public mobile network or the SIM doesnt support the phone any longer.

If you go to devicecheck.ca, what's the status of your IMEI? If possible, try your sim card into another known working phone that is compatible with Public Mobile.

Re: cellular network

gpixel — Mon, 04 May 2020 03:54:26 GMT

@Kp1003 try resetting your network settings

1. From the home screen navigate to Settings>General>Reset
2. Tap Reset Network Settings
If prompted enter your passcode
3. Tap Reset Network Settings
4. Restart your phone

a software update from Apple could've caused this issue. you can also try seeing if there are any carrier updates

go to Settings-> General-> About

Re: cellular network

Staliger — Mon, 04 May 2020 04:15:08 GMT

@Kp1003 I would try to use the same SIM in another phone to see whether or not the problem is with a card rather than with the device. Could you do that? Let us know so we could assist further. Thanks.

Re: cellular network

rhbcc — Mon, 04 May 2020 04:24:14 GMT

sometimes trying to get the sim card out your iphone and resetting it does the trick apart from the suggestions above.

Ive experienced the same before and did what I suggested.

Re: cellular network

Kp1003 — Mon, 04 May 2020 04:54:30 GMT

tried that and its not working. I even tried to put it in a recovery mode . Nothing is working as such.

Re: cellular network

geopublic — Mon, 04 May 2020 05:10:30 GMT

@Kp1003 Did you purchase that phone new or used? If used, it's possible that the phone has been blacklisted. To confirm test the sim in another phone. If it works, then your phone has been blacklisted for sure.

Re: cellular network

Kp1003 — Mon, 04 May 2020 05:04:12 GMT

its a new phone and i recently got it from Apple store itself. the sim was working until Sunday 3 may, and now all of a sudden I got this notification.

Re: cellular network

Kp1003 — Mon, 04 May 2020 05:04:54 GMT

My phone is off,there is no way I can check the settings.

Re: cellular network

gpixel — Mon, 04 May 2020 06:03:43 GMT

@Kp1003 remove the sim and turn on your phone. update your iPhone to the latest software.