topic Re: Missing Referral Reward in Get Support

Missing Referral Reward

implantctscan — Wed, 05 Jan 2022 15:38:11 GMT

I have self-register with a friend's referral number added last night. But I received a text message this morning confirming my reward as follow: $0 friend referrals, $2 auto pay, $0 community, $0 loyalty.

So does that mean they are not giving me and my friend the rewards that we suppose to get?? And how can we chase that back???? Please help!!
And this system is hard to use as it took me like 10 minutes and I still can't really submit a ticket for the issue I have. SO i have to ask my question here and hope someone could help me?!!!

Re: Missing Referral Reward

computergeek541 — Fri, 14 Feb 2020 20:00:16 GMT

@implantctscan Only the pre-existing customer gets a refer-a-friend reward. The new referred customer gets a one time $10 account credit within 72 hours.

Re: Missing Referral Reward

Lar — Fri, 14 Feb 2020 20:07:27 GMT

@implantctscan You can also check your account online to see any rewards. Cheers

Re: Missing Referral Reward

darlicious — Sat, 15 Feb 2020 11:48:13 GMT

@implantctscan

The same time you got a message telling you about getting the Auto Pay reward your friend should have gotten a similar text saying he had successfully referred a friend. Take the time to get to know your account. Check out the different pages...like the rewards page. Look at your payment history, usage history and if you have more questions were happy to answer them.

Re: Missing Referral Reward

EmilyElectra22 — Mon, 17 Feb 2020 04:34:28 GMT

@implantctscan wrote:
I have self-register with a friend's referral number added last night. But I received a text message this morning confirming my reward as follow: $0 friend referrals, $2 auto pay, $0 community, $0 loyalty.

So does that mean they are not giving me and my friend the rewards that we suppose to get?? And how can we chase that back???? Please help!!
And this system is hard to use as it took me like 10 minutes and I still can't really submit a ticket for the issue I have. SO i have to ask my question here and hope someone could help me?!!!

My $10 credit took about 24 hours before I saw it on my account. Same thing happened with my husband's account.