topic Re: Can’t activate SIM card in Get Support

Can’t activate SIM card

Shaner9 — Wed, 05 Jan 2022 15:38:11 GMT

Hi I bought 3 SIM cards and when I try to activate it and click the continue button at the end, it does nothing and I can not set up the account or activate. I have tried several times including, resetting my cache

Re: Can’t activate SIM card

Staliger — Sun, 03 May 2020 18:45:48 GMT

@Shaner9 Did you try another browser or incognito mode or clearing cookies in addition to cache?

Re: Can’t activate SIM card

Dunkman — Sun, 03 May 2020 18:46:17 GMT

@Shaner9

First, you should check whether your credit card was charged. If charged, you can try to put the SIM card in the phone to see whether it works.

If not charged, you can try again. Maybe give some time in between attempts. You can try a different web browser, incognito mode also. Chrome incognito works well with this site.

Re: Can’t activate SIM card

gblackma — Sun, 03 May 2020 18:47:43 GMT

@Shaner9 what message are you getting when it refuses to activate? And can you check your credit card to see if it was charged? Thanks. If it was insert your SIM into your phone and try to login to your self service account. Or set it up if your phone works.

Re: Can’t activate SIM card

JoyLuck — Sun, 03 May 2020 18:48:00 GMT

@Shaner9 wrote:
Hi I bought 3 SIM cards and when I try to activate it and click the continue button at the end, it does nothing and I can not set up the account or activate. I have tried several times including, resetting my cache

You might want to try the new online chat for activations.

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: Can’t activate SIM card

kselmak — Sun, 03 May 2020 20:00:51 GMT

Please check if your card was charged?

If yes try to use the sim, and please register your selfserve

If no, please wait for 50 minutes sim may be locked in previous session.

It's best to use incognito mode

Don't forget to use your friend's referral in your first sim and your referral on all the other sims. You can find it in your selfserve

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