topic Re: Porting in Get Support

Porting

Abi2020 — Wed, 05 Jan 2022 15:38:09 GMT

I got a voicemail on my alternate phone number saying the number I ported from Bell to Public Mobile has been reactivated with Bell. I am unable to recieve calls. I need someone to help look into this please. Thank you

Re: Porting

kselmak — Sun, 03 May 2020 18:45:18 GMT

Contact moderators asap https://publicmobile.ca.ada.support/chat/

Ask Simon for human.

In a meantime download TextNow app and pass the new number to important contacts

Re: Porting

Dunkman — Sun, 03 May 2020 18:48:02 GMT

@Abi2020

More details may be helpful. Did you port your number over from Bell? Are you able to call out or text out?

Porting from Bell can take several hours. When did you port?

Re: Porting

gblackma — Sun, 03 May 2020 18:53:21 GMT

@Abi2020 is it possible that you forgot to remove your port block before attempting to port? Thanks.

Re: Porting

Triguy — Sun, 03 May 2020 19:11:04 GMT

Contact the moderators directly through private message here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Type " Port Request " into the subject field. Use this link to see what is required to port your number https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-...

Re: Porting

gpixel — Sun, 03 May 2020 19:13:23 GMT

@Abi2020 you need to contact a customer rep right away to make sure you aren't a victim of fraud. contact bell right away and ask them why your number is ported back with them.

click this link to contact a customer rep:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check the envelope icon, beside the bell icon on the top right corner of the page periodically

Re: Porting

gpixel — Sun, 03 May 2020 21:00:37 GMT

Re: Porting

Abi2020 — Sun, 03 May 2020 20:16:05 GMT

Yes, I ported my number from Bell, and yes, I can make outgoing calls on Public Mibile but incoming calls are not connecting.

Re: Porting

geopublic — Sun, 03 May 2020 20:57:20 GMT

@Abi2020 In order for a port to complete your Bell account needs to be active otherwise it will fail. If you can't receive calls on your Bell number using your PM sim card then your port is not complete.

Re: Porting

Abi2020 — Sun, 03 May 2020 21:12:03 GMT

This was helpful. Issue is resolved. Thank you!

Re: Porting

Abi2020 — Sun, 03 May 2020 21:12:51 GMT

Thanks. That was the issue. It has now been resolved.

Re: Porting

gblackma — Sun, 03 May 2020 21:17:16 GMT

Great @Abi2020 now lets make sure everthing works. Enable data and try to send an mms text message and to surf the net. Welcome to PM. Stay safe. If it doesn't what's the make and model model of your phone?

Re: Porting

fdrcamb519 — Sun, 03 May 2020 22:01:32 GMT

@Abi2020

Welcome to PM, happy to hear community was able to help.