topic Re: Plan not set up properly? in Get Support

Plan not set up properly?

ldevo010 — Wed, 05 Jan 2022 15:38:06 GMT

Hi there, I just switched over my service (and phone number) from Virgin. I selected the $40 per month plan and see that the correct fee was charged to my credit card, correct available data is showing, but when i view my plan, it indicates that I am set up for the $25/month plan.

Should I use the change plan function to ensure I will get the $40 plan next month or is there just a glitch in the system that will resolve itself next month?

Re: Plan not set up properly?

gblackma — Sun, 03 May 2020 17:33:19 GMT

That's weird @ldevo010 contact the moderators, explain your situation and ask them to look into it. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on "Account specific question" and "No I want a human" and "Submit a ticket Click me!")
Once connected, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there. Once it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue.
If you need to, you can also enable email notification to receive a private message notification sent to your email. Go to your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Welcome to PM. Stay safe.

Re: Plan not set up properly?

geopublic — Sun, 03 May 2020 17:35:31 GMT

@ldevo010 wrote:
Hi there, I just switched over my service (and phone number) from Virgin. I selected the $40 per month plan and see that the correct fee was charged to my credit card, correct available data is showing, but when i view my plan, it indicates that I am set up for the $25/month plan.

Should I use the change plan function to ensure I will get the $40 plan next month or is there just a glitch in the system that will resolve itself next month?

@ldevo010 Do not change your plan best to submit a ticket to Public and ask them to fix it from their end otherwise you will end up getting charged extra.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Plan not set up properly?

popping — Sun, 03 May 2020 17:44:10 GMT

@ldevo010

You need to pay $40 again before PM server will let you change your plan and there is no refund of the unused days of your current cycle. Create a moderator support ticket to ask moderator to fix the issue.

Re: Plan not set up properly?

will13am — Sun, 03 May 2020 17:46:43 GMT

@ldevo010 , please go to the payment tab in your online account and check the charges there. Maybe the charges showing in the account is not reconciling properly with your payment card.

Re: Plan not set up properly?

Staliger — Sun, 03 May 2020 17:47:18 GMT

@ldevo010 Glad to see you in our community! Could you please share the screenshot of your plan tab? How much data available shows your plan now? Follow given advice an contact moderators at the meantime. Hope you will like here and enjoy the savings!