topic Re: Voicemail doesn't engage when people call in Get Support

Voicemail doesn't engage when people call

gsauve — Wed, 05 Jan 2022 15:37:45 GMT

I've had two people tell me they weren't able to leave messages because it just keeps ringing. I tried fixing the issue, but I can't seem to figure out how. Everything seems to be in order. How do I resolve this issue? Thanks.

Re: Voicemail doesn't engage when people call

gblackma — Sat, 02 May 2020 20:33:44 GMT

@gsauve did you set up your voicemail? https://www.publicmobile.ca/en/on/get-help/articles/set-up-voicemail

If you did, what's the make and model of your phone? Thanks. Welcome to the community. Stay safe.

Re: Voicemail doesn't engage when people call

geopublic — Sat, 02 May 2020 20:55:47 GMT

@gsauve Check your dialer app settings and make sure it's forwarding you the correct PM VM number 580-4001.

Re: Voicemail doesn't engage when people call

Naepalm — Sat, 02 May 2020 20:58:01 GMT

@gsauve there is a help section on the pm website for voice mail or you can check with simon by clicking the question mark in the corner to see if there is a solution. I would aeaech voicemail settings and go from there. You could also call your voice mail and make sure to set it up or check the settings from your phone.

Have agreat day.

Re: Voicemail doesn't engage when people call

gblackma — Sat, 02 May 2020 21:06:22 GMT

@gsauve , @Nezgar has an updated local voicemail list it.

Re: Voicemail doesn't engage when people call

Nezgar — Sat, 02 May 2020 21:11:24 GMT

@gsauve First thing, dial ##004# on your phone to reset all of your conditional forwards back to your voicmail. Then, dialing one of these should reveal what that number is:

*#61#

*#62#

*#67#

Even better try those before dialing ##004# and note the response to confirm that they were changed/different.

As @gblackma mentioned, here is my updated list of local voicemail access numbers:

https://productioncommunity.publicmobile.ca/t5/Discussions/Updated-list-of-Voicemail-Access-Numbers/m-p/498446/highlight/true#M106548

Re: Voicemail doesn't engage when people call

Luddite — Sat, 02 May 2020 21:12:18 GMT

@gsauve Call your own number with your phone. What happens?

Re: Voicemail doesn't engage when people call

gsauve — Sun, 03 May 2020 00:24:57 GMT

@gblackma Yes, I set up my voicemail when I first activated my phone. It's a Motorola Moto G7.

Re: Voicemail doesn't engage when people call

gblackma — Sun, 03 May 2020 01:00:50 GMT

@gsauve sorry , could you please check to see what your voicemail number is . PMs number usually ends in 4001, 2 , 3 use @Nezgar 's list of numbers to get a new one local to you.

Change voicemail options

Touch

>

> Settings(If you don't see

, swipe down on the screen.)
Touch Voicemail.
For dual SIM, touch the SIM for the account to change.
Touch Advanced Settings.
Change any of the options:

To change voicemail service from your provider to another voicemail service or app, touch Service.
To change the number dialed to access voicemail, touch Setup.

Re: Voicemail doesn't engage when people call

gsauve — Sun, 03 May 2020 14:43:00 GMT

@gblackma I tried a few of the things suggested. I used ##004# to erase call forwarding and *#61# (The following message appeared: Call forwarding Voice: +14385804001 after 25 seconds). I wasn't able to do what you suggested because the visual voicemail won't work on my phone for some reason (I tried activating it many times and it always fails). Is there a way I can do what you suggested without it? Thanks.

Re: Voicemail doesn't engage when people call

Anonymous — Sun, 03 May 2020 17:57:09 GMT

@gsauve wrote:

@gblackma I tried a few of the things suggested. I used ##004# to erase call forwarding and *#61# (The following message appeared: Call forwarding Voice: +********** after 25 seconds). I wasn't able to do what you suggested because the visual voicemail won't work on my phone for some reason (I tried activating it many times and it always fails). Is there a way I can do what you suggested without it? Thanks.

Visual voicemail isn't offered here. Turn it off. Do calls drop to voicemail though?

Re: Voicemail doesn't engage when people call

mimmo — Sun, 03 May 2020 14:57:48 GMT

@gsauve public mobile does not offer visual voicemail.

Edit Not knowing what setting you have currently, these link might help:

https://www.t-mobile.com/support/devices/android/moto-g7-power/manage-calls-moto-g7-power#steps4

https://www.helpforsmartphone.com/public/en/motorola/moto-g7-play/android-9-0/guides/6/Voicemail-Zugang-Motorola-Moto-G7-Play

Re: Voicemail doesn't engage when people call

gsauve — Sun, 03 May 2020 15:00:41 GMT

@Anonymous @mimmo I deactivated the visual voicemail, but now the "voicemail" tab is gone. Does that mean the only way I can access my voicemail is to call it? Also, will I be notified when a new voicemail is left? Thanks.

Re: Voicemail doesn't engage when people call

gblackma — Sun, 03 May 2020 15:02:33 GMT

@gsauve sorry, PM doesn't support visual voicemail.

Re: Voicemail doesn't engage when people call

mimmo — Sun, 03 May 2020 15:05:21 GMT

@gsauve what are your conditional forwarding numbers set to?

Yes I get a notification in my bar saying I have voicemail then dial in.

If you want visual voicemail there is a workaround by forwarding your calls to a service like fongo and using them for voicemail. I have not done it so don't know the steps

Re: Voicemail doesn't engage when people call

gsauve — Sun, 03 May 2020 15:09:18 GMT

@mimmo As long as I get a notification whenever I have a voicemail, I don't need visual voicemail. Regarding my call forwarding numbers, they're all set to my voicemail number, but the "always forward" option is off. Should I turn it on?

Re: Voicemail doesn't engage when people call

Anonymous — Sun, 03 May 2020 15:42:44 GMT

@gsauve wrote:
@mimmo As long as I get a notification whenever I have a voicemail, I don't need visual voicemail. Regarding my call forwarding numbers, they're all set to my voicemail number, but the "always forward" option is off. Should I turn it on?

No.

Call your number from another phone or a voip app. Let it ring. See if it gets to voicemail. Leave a voicemail if it does. See if a notification appears.

Re: Voicemail doesn't engage when people call

gsauve — Sun, 03 May 2020 16:26:25 GMT

@mimmo I asked someone to call me and let it ring. It rang for a while then stopped and a missed call notification appeared. A few more seconds later it started ringing again. I answered, thinking my friend was calling to let me know if it worked, but for him, it just kept ringing and ringing. Any suggestions?

Re: Voicemail doesn't engage when people call

mimmo — Sun, 03 May 2020 16:39:56 GMT

@gsauve honestly no. I think there must be a messed up setting.

I would try the two links I provided again. in setting I would confirm that you have the correct voicemail number. and correct conditional forwarding numbers.

also go a google search, that is how I found the links i provided earlier.

Re: Voicemail doesn't engage when people call

fujiyama — Sun, 03 May 2020 17:18:38 GMT

Try logging in to Self Serve and suspend your account using the "Lost/Stolen phone" option, wait a few minutes and then undo the suspension. Restart your phone and call your number from another line to see if you reach voicemail.

You can also try to turn on Extended Absence Greeting, record a test message then call your number to see if you get this test message. Turn off extended absence Greeting and try calling voicemail again.