topic Re: I need a mod asap please in Get Support

I need a mod asap please

winstonbattle — Wed, 05 Jan 2022 15:37:30 GMT

I need a mod concerning credit card payment failing and help with changing my plan. thanks in advance.

Re: I need a mod asap please

ShawnC13 — Sat, 02 May 2020 17:25:02 GMT

@winstonbattle wrote:
I need a mod concerning credit card payment failing and help with changing my plan. thanks in advance.

To contact the moderators you need to click on the "?" in the bottom right-hand corner of the screen. This will take you to SIMon the chatbot and there you will follow the prompts to raise a trouble ticket.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Re: I need a mod asap please

Staliger — Sat, 02 May 2020 17:28:28 GMT

@winstonbattle Contact moderators through clicking on ? on bottom right of the page and following directions OR directly through the private message here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I need a mod asap please

iliketotalk — Sat, 02 May 2020 17:34:17 GMT

@winstonbattle hello regarding your credit card issue is it possible you received a new credit card recently if so you simply have to go into your self serve account and update the expiry date after that you should be able to change the plan on your own without an moderators assistance if you want to keep the same plan you will need a moderator follow the above instructions to speak to moderator

Re: I need a mod asap please

Triguy — Sat, 02 May 2020 17:37:10 GMT

When updating your credit card make sure to leave the apartment/suite number in the payment information section blank.

Re: I need a mod asap please

Naepalm — Sat, 02 May 2020 17:38:48 GMT

@winstonbattle wrote:
I need a mod concerning credit card payment failing and help with changing my plan. thanks in advance.

If you post what the circumstances are in a bit more detail, the community will be able to offer help. The response time here is going to be faster than a MOD. Although response times for the MODS have been really good recently under 24hrs. I would ask here and if we are not able to help then move to a MOD.

Have a great Saturday!

Re: I need a mod asap please

geopublic — Tue, 12 May 2020 16:18:18 GMT

@winstonbattle Credit card failing is a common occurrence. Try making a one-time payment using a custom amount instead off the automatically generated amount owing.

If you have problems adding your credit card then use uppercase, enter the address exactly as it appears on your statement. Do not enter any apartment or unit number. Do not enter any special characters.

While waiting for the moderators to respond if your account is currently suspended you might want to purchase a voucher too get up and running again.

Hope this helps!

[Today's Solution highlighted ......... Luddite]

Re: I need a mod asap please

winstonbattle — Sat, 02 May 2020 18:54:30 GMT

I got my cc to work by not putting my apt number and writing everything in all caps.. worked.

Re: I need a mod asap please

geopublic — Sat, 02 May 2020 19:37:14 GMT

@winstonbattle 👍