topic Re: new phone current customer in Get Support

new phone current customer

scullen — Wed, 05 Jan 2022 15:37:23 GMT

Help

currently have plan I just topped up

purchased a new phone

new phone required nano SIM card

old phone had micro SIM card or regular

ordered new nano SIM card

now what?

do I need to activate new plan and keep old one until expired?

Can I keep same phone number?

Thanks in advance

Re: new phone current customer

Jb456 — Sat, 02 May 2020 14:38:37 GMT

Log into your account. Click change sim card.

Green arrow on picture below. That's all u have to do!

But your current sim card are you sure it's not a 3 punch..try to pop it out maybe it's 3 punch and will go to a nano sim. Unless you already have the new sim.

Re: new phone current customer

Anonymous — Sat, 02 May 2020 14:39:54 GMT

@scullen wrote:
Help
currently have plan I just topped up
purchased a new phone
new phone required nano SIM card
old phone had micro SIM card or regular
ordered new nano SIM card
now what?
do I need to activate new plan and keep old one until expired?
Can I keep same phone number?
Thanks in advance

Edit: I just knew I was gonna get ninja'd 🙂

@scullen : You might also be able to keep using your old SIM depending on when you got it. These are triple-punch SIM's. The smaller size snaps out of the larger size.

Re: new phone current customer

scullen — Sat, 02 May 2020 14:37:30 GMT

ooooooh I missed this you rock

yay

I will try now

Re: new phone current customer

scullen — Sat, 02 May 2020 14:38:09 GMT

totally missed this

thanks guys

finally

Re: new phone current customer

scullen — Sat, 02 May 2020 14:39:32 GMT

and I did not try to punch out old hmmmmm

awesome

thank you so much for the arrow diagram 🙂

Re: new phone current customer

Jb456 — Sat, 02 May 2020 14:42:48 GMT

@scullen

I looks like this.

So if you did not order the new sim yet you may not have to if it's a 3 punch sim card that you currently have

Re: new phone current customer

scullen — Sat, 02 May 2020 16:03:56 GMT

Thank you so much I got it looks like old phone didn't have the punch card.

All set

Thanks to the awesome community