topic Re: Billing in Get Support

Billing

Tine96 — Wed, 05 Jan 2022 15:36:06 GMT

The systeme had a lag and charged me 3 time insted of one what do i do

Re: Billing

Jb456 — Mon, 10 Feb 2020 20:50:08 GMT

Is the other charges in your account balance?. If so you can keep the funds in there for future payment dates. It can take quite awhile for moderators to issue you a refund to your credit card. You would have to contact them about that..

Or private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Billing

Staliger — Mon, 10 Feb 2020 20:54:44 GMT

@Tine96 wrote:
The systeme had a lag and charged me 3 time insted of one what do i do

@Tine96you can talk to moderators directly by sending a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Billing

popping — Mon, 10 Feb 2020 21:20:15 GMT

@Tine96 wrote:
The systeme had a lag and charged me 3 time insted of one what do i do

Is the extra 2 times charge showed up as available fund in your account?

If yes, you can use the available fund to pay your next 2 renewals.

PM is a prepaid provider which is not set up for refund. If your request a refund, you may not see your money in 2 - 3 months. By then, you will use up the extra payments.

Re: Billing

gblackma — Mon, 10 Feb 2020 21:28:22 GMT

@mimmo say that it takes at least 30 days for a refund. Better to leave the funds alone and use them to pay for your next 2 cycles.

@popping wrote:
@Tine96 wrote:
The systeme had a lag and charged me 3 time insted of one what do i do
Login to your account.
Is the extra 2 times charge showed up as available fund in your account?
If yes, you can use the available fund to pay your next 2 renewals.

PM is a prepaid provider which is not set up for refund. If your request a refund, you may not see your money in 2 - 3 months. By then, you will use up the extra payments.