topic Re: Wrong email Register in Get Support

Wrong email Register

ngohongankt — Wed, 05 Jan 2022 15:35:58 GMT

I entered wrong email when I registered. How I can edit that?

Re: Wrong email Register

JoyLuck — Thu, 30 Apr 2020 18:35:28 GMT

@ngohongankt wrote:
I entered wrong email when I registered. How I can edit that?

You cannot do that in self service. Contact a moderator for assistance.

Please use the chatbot SIMon to help you solve your issue. If SIMon cannot solve your issue then you have the option to contact a moderator.

Step 1: Choose the ? button at the right bottom corner of this page or choose “Get Help” at the top of the page and then choose the “Chat with SIMon” button.

Step 2: Tell SIMon what the issue is and see if he can find a solution for you.

Step 3: If Simon cannot find a solution then type in “moderator” to connect to a Public Mobile customer service representative.

Step 4: Simon will present you with two choices. Choose “Account-specific question”

Step 5 Then choose “No, I want a human”

Step 6 Create your ticket

Check the sent folder to make sure your ticket was sent (envelope icon, top right) and the inbox for a reply from the moderators.

“To ensure the safety of our team members during the COVID-19 pandemic, our Moderator team is working at reduced levels. During this time, you may experience longer than normal wait times when contacting our Moderator team for help.”

Moderators are available:

Monday to Friday from 8 AM to midnight Eastern time.

Saturday and Sunday from 8 AM to 10 PM Eastern time

Re: Wrong email Register

Jb456 — Thu, 30 Apr 2020 18:35:29 GMT

If it's your self serve account only Moderators can fix. Two ways to reach them.

.2- via private message at link below.

Click here

If it's your community forum account. On top right click your badge and select my settings.

Re: Wrong email Register

geopublic — Thu, 30 Apr 2020 18:50:51 GMT

@ngohongankt wrote:
I entered wrong email when I registered. How I can edit that?

@ngohongankt If you are asking about your selfserve account then you need to submit a ticket to PM and ask them to change it to the correct email. You can change your community email by clicking on your avatar icon top right of this page.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Wrong email Register

kselmak — Thu, 30 Apr 2020 18:54:27 GMT

You should be above to login even with the wrong email. If you remember which email it was, then you can contact moderatora here https://publicmobile.ca.ada.support/chat/

But if you don't and if you can't login you will have to contact them directly here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437