topic Re: Credit Card rejected in Get Support

Credit Card rejected

blakephilp — Wed, 05 Jan 2022 15:35:57 GMT

Hello,

My plan has been fully functional and paid for since November 2019. Now, for some reason, it is not taking payment from my pre-registered card on file, even though there is room on that card.

Please help immediately. My wife and I have zero phone service right now.

Thanks,

Blake Philp

Re: Credit Card rejected

iPhoneUser — Mon, 10 Feb 2020 17:33:49 GMT

@blakephilp wrote:
Hello,

My plan has been fully functional and paid for since November 2019. Now, for some reason, it is not taking payment from my pre-registered card on file, even though there is room on that card.

Please help immediately. My wife and I have zero phone service right now.

Thanks,
Blake Philp

Can you go online and top up using your credit card on file?

Re: Credit Card rejected

blakephilp — Mon, 10 Feb 2020 17:34:29 GMT

Please get me in contact with a moderator IMMEDIATELY. I am willing to pay with another credit card to get my service back up and running.

Thank You.

Blake Philp

Re: Credit Card rejected

iPhoneUser — Mon, 10 Feb 2020 17:38:03 GMT

@blakephilp wrote:
Please get me in contact with a moderator IMMEDIATELY. I am willing to pay with another credit card to get my service back up and running.

Thank You.

Blake Philp

If you have auto pay. Change your credit card and do a top up. You can do it all online yourself.

Re: Credit Card rejected

hairbag1 — Mon, 10 Feb 2020 17:42:37 GMT

@blakephilp wrote:
Please get me in contact with a moderator IMMEDIATELY. I am willing to pay with another credit card to get my service back up and running.

Thank You.

Blake Philp

To start the process of moderator assistance, click the ? in lower right side of page. Type "contact moderator", then follow instruction. Please be aware that it might take up to 48 hours for a response...usually much less though.

As suggested by @iPhoneUser , you have the ability to change credit cards yourself without moderator intervention.

Re: Credit Card rejected

Staliger — Mon, 10 Feb 2020 17:42:45 GMT

@blakephilp wrote:
Please get me in contact with a moderator IMMEDIATELY. I am willing to pay with another credit card to get my service back up and running.

Thank You.

Blake Philp

You can change your card and pay in your self-service account.You also can talk to moderators directly by sending a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Credit Card rejected

DOA — Mon, 10 Feb 2020 17:44:13 GMT

Hey Blake,

Did you receive an new card recently, and therefore the expiry date PM has registered is wrong?

Has your address changed and is different from what PM has?

Re: Credit Card rejected

iPhoneUser — Mon, 10 Feb 2020 17:55:14 GMT

@DOA wrote:
Hey Blake,

Did you receive an new card recently, and therefore the expiry date PM has registered is wrong?

Has your address changed and is different from what PM has?

Good point on the new credit card. But keep in mind you usually get the new card a month or so ahead of time. I keep a list of what vendors I have auto pay with and I make sure I update them. There is some responsibility for each of us. Not sure......does registering the new card void the old one? As the numbers on the back of the card are different. And does PM send reminders when your card is about to expire?

Re: Credit Card rejected

Staliger — Mon, 10 Feb 2020 17:58:41 GMT

@blakephilp By the way, autopay sometimes fails, so I would recommend to manually add funds to your account even with enabled autopay to prevent any issues with account.

Re: Credit Card rejected

iPhoneUser — Mon, 10 Feb 2020 18:03:17 GMT

@blakephilp wrote:
Please get me in contact with a moderator IMMEDIATELY. I am willing to pay with another credit card to get my service back up and running.

I am not to sure but your expectations of I M M E D I A T E is going to work as this is a self serve carrier with a reasonable alternative for seeking help. Perhaps you should consider a Cadillac carrier.

Re: Credit Card rejected

DOA — Mon, 10 Feb 2020 18:03:38 GMT

@iPhoneUser wrote:
@DOA wrote:
Hey Blake,

Did you receive an new card recently, and therefore the expiry date PM has registered is wrong?

Has your address changed and is different from what PM has?
Good point on the new credit card. But keep in mind you usually get the new card a month or so ahead of time. I keep a list of what vendors I have auto pay with and I make sure I update them. There is some responsibility for each of us. Not sure......does registering the new card void the old one? As the numbers on the back of the card are different. And does PM send reminders when your card is about to expire?

Once you activate the new card, any autopay with the old expiry date and 3 digit cvc ceases to work.

PM doesn't send reminders when a card is about to expire. Just have to go into our account and update the expiry date and cvc.

Re: Credit Card rejected

geopublic — Mon, 10 Feb 2020 18:48:24 GMT

@blakephilp wrote:
Please get me in contact with a moderator IMMEDIATELY. I am willing to pay with another credit card to get my service back up and running.

Thank You.

Blake Philp

@blakephilp AutoPay will fail on occasion to no fault of your own or the cc on file. If your account is suspended, then try making a one time payment by specifying the amount owning instead of accepting the automatically generated amount. If the payment is accepted then click on the re-activate button and restart your phone.

If you are still having difficulty getting your service going submit a ticket to PM. To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Credit Card rejected

PAULRANG18 — Mon, 10 Feb 2020 19:23:07 GMT

Best to contact a moderator by clicking ?, bottom right, follow instructions to submit a ticket. Wait times are a lot faster lately and usually respond within an hour.