topic Re: Website is extremely slow in Get Support

Website is extremely slow

agrawalankit7 — Wed, 05 Jan 2022 15:35:45 GMT

Anyone else facing this issue?

Website take a lot of time to respond for any of the request.

Re: Website is extremely slow

Jb456 — Mon, 10 Feb 2020 02:59:36 GMT

It's typically like that. I find early morning or later at night runs better...

Re: Website is extremely slow

Dunkman — Mon, 10 Feb 2020 03:00:22 GMT

@agrawalankit7

The website seems fine to me right now.

Maybe try clearing cache, incognito mode or another web browser.

Chorme incognito seems to work well with this site.

Re: Website is extremely slow

computergeek541 — Mon, 10 Feb 2020 03:00:32 GMT

@agrawalankit7 wrote:
Anyone else facing this issue?
Website take a lot of time to respond for any of the request.

The Community site is very slow right now for me as well. Sometimes slowness is seen with the activation and self serve parts of the Pubilc Moible website as well.

This usually depends on volume of people using the sites and whether or not all server equipment is up and running. During times when less people are here, the site should run a little more smoothly.

Re: Website is extremely slow

popping — Mon, 10 Feb 2020 03:04:17 GMT

@agrawalankit7

PM server is slow since I activated my first PM account over 1.5 years ago.

BTW, I am looking forward to get my $2 loyalty reward in a few months and enjoying the saving.

Re: Website is extremely slow

ShawnC13 — Mon, 10 Feb 2020 03:09:16 GMT

@computergeek541 wrote:
@agrawalankit7 wrote:
Anyone else facing this issue?
Website take a lot of time to respond for any of the request.
The Community site is very slow right now for me as well. Sometimes slowness is seen with the activation and self serve parts of the Pubilc Moible website as well.

This usually depends on volume of people using the sites and whether or not all server equipment is up and running. During times when less people are here, the site should run a little more smoothly.

Weird community site is fine for me and the self serve seems like it is at its usual snails pace lol

Re: Website is extremely slow

computergeek541 — Mon, 10 Feb 2020 03:12:53 GMT

@ShawnC13 wrote:
@computergeek541 wrote:
@agrawalankit7 wrote:
Anyone else facing this issue?
Website take a lot of time to respond for any of the request.
The Community site is very slow right now for me as well. Sometimes slowness is seen with the activation and self serve parts of the Pubilc Moible website as well.

This usually depends on volume of people using the sites and whether or not all server equipment is up and running. During times when less people are here, the site should run a little more smoothly.
Weird community site is fine for me and the self serve seems like it is at its usual snails pace lol

Everything is working. It's just that I'm perceiving a lag in the pages loading and I'm noticing the spinning wheel. That's completely unscientific, and could be the result of my internet connection and whatever bandwidth consuming activaties that others might be doing in the household.

Re: Website is extremely slow

Staliger — Mon, 10 Feb 2020 03:38:03 GMT

@agrawalankit7 wrote:
Anyone else facing this issue?
Website take a lot of time to respond for any of the request.

That's okay. Sometime this happens.

Re: Website is extremely slow

Kay_114 — Mon, 10 Feb 2020 03:53:13 GMT

I haven't had any issues with the website being slow. Once it was a bit slow processing my payment but that was it.

Re: Website is extremely slow

Dolphin1 — Mon, 10 Feb 2020 04:45:37 GMT

I don't have issues with the community site, however when logging into my account I find it slow. Once I'm in my account moving around to see various information is ok.

I tend to log in before 8am or after 10pm, as I don't find it as bad then.

Re: Website is extremely slow

Duckman — Wed, 12 Feb 2020 02:38:03 GMT

PM'S account website is ridiculously slow (it always has been). I have multiple accounts and its a struggle to manage them with the painful dial up era response time. Click, get coffee, and you're logged in (maybe).

I know PM is looking to make improvments, but its time to get on with it. For a self serve model of service to work, customers need the tools. I use a self serve model for auto insurance with a website that is fast and simple to use.

Re: Website is extremely slow

scorpio17 — Wed, 12 Feb 2020 02:52:14 GMT

The same problem. Long waiting time for any click.

On the other side, the forum works very well.

Re: Website is extremely slow

maribee — Thu, 13 Feb 2020 17:47:20 GMT

I wonder why is logon very slow? Is Publicmobile or Telus working on to improve it? Also others are experiencing the same.

Re: Website is extremely slow

maribee — Thu, 13 Feb 2020 17:52:53 GMT

It doesn't hapy occasionalmy, it's slow all the time! Pls Telus do something to improve your website!