topic Re: I need more data in Get Support

I need more data

steve8 — Wed, 05 Jan 2022 15:35:43 GMT

Re: I need more data

darlicious — Thu, 30 Apr 2020 08:05:52 GMT

@steve8 You can purchase the 1gb data add on for half price at $15 right now. It will remain on your account until fully consumed. If you need a lot more data you can change your plan "now" for a larger data plan but you for go your current plan or you can contact the moderators to renew your current plan early.

Re: I need more data

gblackma — Thu, 30 Apr 2020 10:35:26 GMT

@steve8 if you find yourself running out of data too early, and buying 1 or 2 $15 one gig add ons to carry you over. Consider temporarily switching immediately to the $50 hybrid plan. You get 8.5 gigs with autopay and can call the U.S. from within Canada for free. Here's an article on switching plans

https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

This is the plan to switch to

This is how to do it. From within your self service account

If you are already on this plan Contact the moderators as mentioned by @darlicious To renew early. You can also consider asking your neighbours for a guest WiFi password. In exchange for $10 per month. .

Welcome to the community. Stay safe.

Re: I need more data

will13am — Thu, 30 Apr 2020 10:54:07 GMT

Another option not mentioned so far is you can early renew your existing plan. For this option, you will need moderator team assistance. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

Re: I need more data

Triguy — Thu, 30 Apr 2020 11:00:37 GMT

Currently the $35 plan is now offering 2GB of data.

Re: I need more data

geopublic — Thu, 30 Apr 2020 14:36:04 GMT

@steve8

Access your selfserve account and your options are:

Purchase a data add-on
Change plans to one that offers more data
Renew you existing plan early (You must submit a ticket to Public Mobile).

Re: I need more data

kselmak — Thu, 30 Apr 2020 15:54:06 GMT

@steve8

Are you a customer already or are you thinking of signing up?

If you are a customer already:

What plan are you on?

How much more data do you need?

Is it just temporary?

Re: I need more data

Naepalm — Thu, 30 Apr 2020 16:13:06 GMT

@steve8 how much do you have now how much do you need/want?

Re: I need more data

Keihan — Sat, 28 Nov 2020 16:50:33 GMT

Get the 50$ plan

Re: I need more data

computergeek541 — Sun, 29 Nov 2020 04:17:42 GMT

@Keihan wrote:
Get the 50$ plan

Please note that this thread is from nearly 7 months ago. Any questions would have already been answered. As for which plan someone should be on, there isn't any way to know which plan would be best for someone unless we know that person's data usage patterns. Running out of data does not necessarily mean that the $50 plan is needed.