topic Re: sim not recieved in Get Support

sim not recieved

schinz13 — Wed, 05 Jan 2022 15:35:39 GMT

Didn't receive sim in mail.....

Re: sim not recieved

LurganIeUk — Thu, 30 Apr 2020 04:23:59 GMT

@schinz13 wrote:
Didn't receive sim in mail.....

Mail is slowing down....is at Christmas levels.

Re: sim not recieved

mpcdesign — Thu, 30 Apr 2020 04:26:25 GMT

@schinz13, I agree with @LurganIeUk.

Your SiM card is being Expresspost from CanadaPost. It says it will take 3-7 days as per email that you received if you bought it from a Public Mobile site.

Be patient, and watch another movie on Netflix, Amazon Prime, or watch some YouTube videos in the meantime!

Re: sim not recieved

schinz13 — Thu, 30 Apr 2020 04:38:08 GMT

Its been over 12 business days

Re: sim not recieved

Naepalm — Thu, 30 Apr 2020 04:39:42 GMT

@schinz13 CanadA post has been brutal lately. You can expect it in round about 2 weeks. If its later then that, double check you email confirmation you may be able to track it.

have a great night.

Re: sim not recieved

computergeek541 — Thu, 30 Apr 2020 05:08:03 GMT

@mpcdesign wrote:
@schinz13, I agree with @LurganIeUk.

Your SiM card is being Expresspost from CanadaPost. It says it will take 3-7 days as per email that you received if you bought it from a Public Mobile site.

Be patient, and watch another movie on Netflix, Amazon Prime, or watch some YouTube videos in the meantime!

Public Mobile doesn't always use Canada Post Xpresspost. Some orders are sent by Canada Post lettermail. There's not really all that much difference in transit time, but the main difference is how standard letters aren't trackable.

Re: sim not recieved

gblackma — Thu, 30 Apr 2020 10:15:42 GMT

@schinz13 since its been over 12 business days. Contact the moderators directly through private message here and ask them for a replacement SIM card.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there. Once it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue.
If you need to, you can also enable email notification to receive a private message notification sent to your email. Go to your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Welcome to PM. Stay safe.

Re: sim not recieved

mdwallace97 — Thu, 30 Apr 2020 12:18:28 GMT

I received my my SIM card a couple of weeks ago. It took a week or two to get here. Hopefully it is just slow and you get it soon!!