topic Re: Umidigi A3S problem in Get Support

Umidigi A3S problem

Kevin1077 — Wed, 05 Jan 2022 15:35:34 GMT

Hi I just received my A3S and can't get it to connect to cellular data

Re: Umidigi A3S problem

gblackma — Thu, 30 Apr 2020 02:41:55 GMT

@Kevin1077 log into your self service account and make sure you have data available. If you have data, edit your APN settings. Change them to type 3 below.

Welcome to PM. Stay safe.

Re: Umidigi A3S problem

gpixel — Thu, 30 Apr 2020 02:37:28 GMT

Re: Umidigi A3S problem

Naepalm — Thu, 30 Apr 2020 02:35:54 GMT

@Kevin1077 A little more information would be helpful.

Did you just insert the sim card, did you already have a Public Mobile accout? after inserting the SIM did you restart you phone?

Sorry I am asking so many questions but not sure what advice to give without more details.

Re: Umidigi A3S problem

Staliger — Thu, 30 Apr 2020 03:01:15 GMT

@Kevin1077 Did you try to use PM SIM in other phone? Does it work? Did you try to use another sim (not PM) in your Umidigi phone? Did it work?

Re: Umidigi A3S problem

oglat — Thu, 30 Apr 2020 03:32:26 GMT

Could you please try your sim in a different phone that is working on telus/koodo/pm network, just to make sure that the problems is really the pone and not your sim/service.

if it is working normally on another phone, try restarting with the sim inside

if that doesn't work, try doing network reset.

if that doesn't work, try changing apn setting manually

if that doesn't work, contact the moderatos by initiating chat with simon here https://www.publicmobile.ca/en/bc/get-help

Re: Umidigi A3S problem

mpcdesign — Thu, 30 Apr 2020 04:48:56 GMT

@Kevin1077, I strongly suggest you private chat with @gblackma, I believe he is a big Umidigi fan. Too be honest with you, I never ever heard of it. For that matter, I can't even pronounce it!

But, I also believe there are a few members in the community that love that Umidigi!

Re: Umidigi A3S problem

Kevin1077 — Thu, 30 Apr 2020 04:44:23 GMT

Ya I was using it in my iPhone

Re: Umidigi A3S problem

mpcdesign — Thu, 30 Apr 2020 04:49:59 GMT

@Kevin1077, you got an Umidigi to replace an iPhone? Wowza.

Re: Umidigi A3S problem

trooper0169 — Sat, 23 May 2020 13:28:57 GMT

I change my APN settings to your specs. I have an A3X still no data when WiFi is off.

Do you have any suggestions?

Thanks

Re: Umidigi A3S problem

gpixel — Sat, 23 May 2020 13:31:43 GMT

@trooper0169 try these settings

Re: Umidigi A3S problem

Jb456 — Sat, 23 May 2020 13:35:04 GMT

@trooper0169 can you post a screenshot of the settings you have so we can take a look? Thanks!

Re: Umidigi A3S problem

trooper0169 — Sat, 23 May 2020 13:55:40 GMT

I tried the settings in the original post on the A3S problem

Re: Umidigi A3S problem

trooper0169 — Sat, 23 May 2020 13:56:58 GMT

What about the other entries above the MMS Proxy entry?

Re: Umidigi A3S problem

Jb456 — Sat, 23 May 2020 13:59:25 GMT

@trooper0169

Try these settings. Let us know if they work for you.

Re: Umidigi A3S problem

gblackma — Sat, 23 May 2020 13:59:45 GMT

@trooper0169

Try these settings below.

Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: Not set - or - default,mms,supl ( if your mobile hotspot is spotty add "dun")
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: Not set
MVNO value: Not set

Manually change and save them. Enable data and try to send an mms text message or surf the net. If you still require help. Please ask. Stay safe.

Re: Umidigi A3S problem

TurtleMcRib — Fri, 03 Jul 2020 00:28:28 GMT

This worked for me on the umidigi A3X

Re: Umidigi A3S problem

djanzen44 — Wed, 22 Jul 2020 04:47:22 GMT

I had the same issue with my umidigi. The settings simon bot gave me didn't work nor did a different set of settings from the moderator team. But Kevin's settings worked. WAY TO GO! I should nave checked community 1st and saved time and frustration.

THANKS.

djanzen44