topic Re: Payment not processing in Get Support

Payment not processing

azaleas — Wed, 05 Jan 2022 15:35:27 GMT

Hello,

I believe that somehow the payment for this month didn't go through. On my account page, when I click on Plan Details, I am getting a general error message.

I further tried to make a payment but each time I try to the transaction is not being processed. I tried multiple cards and yet not payment is going through. I even checked on the credit card side of things but everything is working on that side. I am not able to add a new plan, and I am not able to add more funds. I tried some advice given on the community pages but nothing seemed to work.

Thank you very much for your time. I appreciate it.

Re: Payment not processing

gblackma — Sun, 09 Feb 2020 17:23:24 GMT

@azaleas If this is your renewal date and your service works perfectly, ignore the message . It's the normal process.

@azaleas wrote:
Hello,

I believe that somehow the payment for this month didn't go through. On my account page, when I click on Plan Details, I am getting a general error message.

I further tried to make a payment but each time I try to the transaction is not being processed. I tried multiple cards and yet not payment is going through. I even checked on the credit card side of things but everything is working on that side. I am not able to add a new plan, and I am not able to add more funds. I tried some advice given on the community pages but nothing seemed to work.

Thank you very much for your time. I appreciate it.

Re: Payment not processing

mavic24 — Sun, 09 Feb 2020 17:22:13 GMT

i am having the same issues! AutoPay not working, cards are fine but wont work and it says i have sufficient funds in my Public Mobile account when i attempt to make payment. Also in the Current Balace it is holdong no balance and it should be $62. ... #frustrated!!

Re: Payment not processing

ShawnC13 — Sun, 09 Feb 2020 17:23:24 GMT

@azaleas wrote:
Hello,

I believe that somehow the payment for this month didn't go through. On my account page, when I click on Plan Details, I am getting a general error message.

I further tried to make a payment but each time I try to the transaction is not being processed. I tried multiple cards and yet not payment is going through. I even checked on the credit card side of things but everything is working on that side. I am not able to add a new plan, and I am not able to add more funds. I tried some advice given on the community pages but nothing seemed to work.

Thank you very much for your time. I appreciate it.

@azaleas is your phone not working? When you tried new cards did you try incognito or private browsing mode? I am not sure if the site is down right now as I have some available funds there is no point in adding more to it at this time. If you have tried the private browsing I would click the ? in the bottom right hand side of the page to create a trouble ticket for the moderators to assist you

Re: Payment not processing

will13am — Sun, 09 Feb 2020 17:24:37 GMT

Those who are not able to get auto pay to work and have disrupted service, I suggest seeking moderator team assistance. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.