topic Re: Rewards are not being credited -- why? in Get Support

Rewards are not being credited -- why?

Milk — Wed, 05 Jan 2022 15:35:15 GMT

My $15 plan renewal comes up tomorrow and as usual my rewards are not being credited. My account shows ammount due $15 and I think it should show 15-(1+2+1)= ammount due $11.

Cut and pasting below from my account page.

My Rewards
- Loyalty Reward ($1)
- AutoPay Reward ($2)
- Community Reward $0
- Refer-a-Friend Reward ($1)

Re: Rewards are not being credited -- why?

gblackma — Sun, 09 Feb 2020 16:42:44 GMT

@Milk the rewards are credited when the payment is applied. Based on the evidence you supplied below, your credit card will be charged $11 + applicable tax. Also, remember to ignore any messages etc during the renewal process as long as their is no interruption to your services.

@Milk wrote:
My $15 plan renewal comes up tomorrow and as usual my rewards are not being credited. My account shows ammount due $15 and I think it should show 15-(1+2+1)= ammount due $11.
Cut and pasting below from my account page.
My Rewards
Loyalty Reward ($1)
AutoPay Reward ($2)
Community Reward $0
Refer-a-Friend Reward ($1)

Re: Rewards are not being credited -- why?

Triguy — Sun, 09 Feb 2020 15:36:17 GMT

Check your payment history. They should be applied on your payment date.

Re: Rewards are not being credited -- why?

Anonymous — Sun, 09 Feb 2020 15:36:30 GMT

@Milk wrote:
My $15 plan renewal comes up tomorrow and as usual my rewards are not being credited. My account shows ammount due $15 and I think it should show 15-(1+2+1)= ammount due $11.
Cut and pasting below from my account page.
My Rewards
Loyalty Reward ($1)
AutoPay Reward ($2)
Community Reward $0
Refer-a-Friend Reward ($1)

The overview page doesn't reflect rewards. If you drill down into the rewards page then it'll give you the estimated reward discount. Rewards can change though by the time of your renewal so I think that's why it doesn't show on the overview.

Re: Rewards are not being credited -- why?

Lar — Sun, 09 Feb 2020 16:37:10 GMT

@Milk Your rewards will be applied to your bill when it's due, then any remaining balance will come ouf of your auto pay. Nothing to worry about, Cheers

Re: Rewards are not being credited -- why?

AresPalace — Sun, 09 Feb 2020 17:58:54 GMT

From my experience, they are applied on the date of payment. Usually just before they charge your credit card. However, there are errors sometimes and they didnt apply the rewards. Usually PM would immediate follow up on this by texting you and next month you should receive the rewards from the error and normal rewards you would receive.

If not, please contact a moderator.

Re: Rewards are not being credited -- why?

Milk — Mon, 10 Feb 2020 03:25:24 GMT

@AresPalace wrote:
From my experience, they are applied on the date of payment. Usually just before they charge your credit card. However, there are errors sometimes and they didnt apply the rewards. Usually PM would immediate follow up on this by texting you and next month you should receive the rewards from the error and normal rewards you would receive.

If not, please contact a moderator.

Well now despite the fact that I have set up auto payments - to add insult to injury -- it now shows this. "Account Status: Plan Expired"

Re: Rewards are not being credited -- why?

Milk — Mon, 10 Feb 2020 03:27:53 GMT

@gblackma wrote:
@Milk the rewards are credited when the payment is applied. Based on the evidence you supplied below, your credit card will be charged $11 + applicable tax. Also, remember to ignore any messages etc during the renewal process as long as their is no interruption to your services.
@Milk wrote:
My $15 plan renewal comes up tomorrow and as usual my rewards are not being credited. My account shows ammount due $15 and I think it should show 15-(1+2+1)= ammount due $11.
Cut and pasting below from my account page.
My Rewards
Loyalty Reward ($1)
AutoPay Reward ($2)
Community Reward $0
Refer-a-Friend Reward ($1)

Nope - what you say should happen but it doesn't --and despite the fact that I have set up auto payments - to add insult to injury -- it now shows this. "Account Status: Plan Expired"

Re: Rewards are not being credited -- why?

gblackma — Mon, 10 Feb 2020 03:29:04 GMT

If your service is working. Ignore that. Whenever you apply your payment. It always shows that and then your plan resets for the new cycle. Its the PM way.

@Milk wrote:
@AresPalace wrote:
From my experience, they are applied on the date of payment. Usually just before they charge your credit card. However, there are errors sometimes and they didnt apply the rewards. Usually PM would immediate follow up on this by texting you and next month you should receive the rewards from the error and normal rewards you would receive.

If not, please contact a moderator.
Well now despite the fact that I have set up auto payments - to add insult to injury -- it now shows this. "Account Status: Plan Expired"

Re: Rewards are not being credited -- why?

Jb456 — Mon, 10 Feb 2020 03:28:44 GMT

@Milk wrote:
@AresPalace wrote:
From my experience, they are applied on the date of payment. Usually just before they charge your credit card. However, there are errors sometimes and they didnt apply the rewards. Usually PM would immediate follow up on this by texting you and next month you should receive the rewards from the error and normal rewards you would receive.

If not, please contact a moderator.
Well now despite the fact that I have set up auto payments - to add insult to injury -- it now shows this. "Account Status: Plan Expired"

Always at renewal. It goes expired. Then you'll see suspended and then eventually back to normal.

Next you'll see suspended with this notification saying ignore if you have a balance or on auto-pay.

Re: Rewards are not being credited -- why?

Anonymous — Mon, 10 Feb 2020 03:29:36 GMT

@Milk

That's normal on renewal night. At midnight ET it will convert your rewards into Available Funds.

Re: Rewards are not being credited -- why?

Milk — Tue, 11 Feb 2020 00:45:05 GMT

@Anonymous wrote:
@Milk
That's normal on renewal night. At midnight ET it will convert your rewards into Available Funds.

Nope - that didn't happen. Cut and pasting my rewards ----- and Payment due.

My Rewards
- Loyalty Reward ($1)
- AutoPay Reward ($2)
- Community Reward $0
- Refer-a-Friend Reward ($1)
-----------------------------------------------------------------------------------
Payment Due Date (One-Time Payment): Mar 11, 2020
Payment for Next Cycle: $15.00
Amount Owing: $15.00

Re: Rewards are not being credited -- why?

gblackma — Tue, 11 Feb 2020 00:43:21 GMT

So what happened @Milk?

@Milk wrote:

@Anonymous wrote:
@Milk
That's normal on renewal night. At midnight ET it will convert your rewards into Available Funds.
Nope - that didn't happen.

Re: Rewards are not being credited -- why?

Milk — Tue, 11 Feb 2020 00:46:30 GMT

Nope - that didn't happen. Cut and pasting my rewards ----- and Payment due.

My Rewards
- Loyalty Reward ($1)
- AutoPay Reward ($2)
- Community Reward $0
- Refer-a-Friend Reward ($1)
-----------------------------------------------------------------------------------
Payment Due Date (One-Time Payment): Mar 11, 2020
Payment for Next Cycle: $15.00
Amount Owing: $15.00

Re: Rewards are not being credited -- why?

gblackma — Tue, 11 Feb 2020 00:59:52 GMT

This makes no sense @Milk , if you paid yesterday Feb 10, your cycle date should be on March 9, not 11. So, what was your credit card charged? $11 + tax? The rewards shown remain on your account for your next cycle . The only one that dissappears, is the community reward, which you can earn each cycle.

@Milk wrote:
Nope - that didn't happen. Cut and pasting my rewards ----- and Payment due.
My Rewards
Loyalty Reward ($1)
AutoPay Reward ($2)
Community Reward $0
Refer-a-Friend Reward ($1)
-----------------------------------------------------------------------------------
Payment Due Date (One-Time Payment): Mar 11, 2020
Payment for Next Cycle: $15.00
Amount Owing: $15.00

Re: Rewards are not being credited -- why?

Milk — Tue, 11 Feb 2020 01:07:43 GMT

@gblackma wrote:
This makes no sense @Milk , if you paid yesterday Feb 10, your cycle date should be on March 9, not 11. So, what was your credit card charged? $11 + tax? The rewards shown remain on your account for your next cycle . The only one that dissappears, is the community reward, which you can earn each cycle.
@Milk wrote:
Nope - that didn't happen. Cut and pasting my rewards ----- and Payment due.
My Rewards
Loyalty Reward ($1)
AutoPay Reward ($2)
Community Reward $0
Refer-a-Friend Reward ($1)
-----------------------------------------------------------------------------------
Payment Due Date (One-Time Payment): Mar 11, 2020
Payment for Next Cycle: $15.00
Amount Owing: $15.00

Yes exactly - it makes no sense -- I have just contacted the Moderator team asking that they look into this matter. By the way I think you made a typo -- today is Feb 10 eastern time - not yesterday

Re: Rewards are not being credited -- why?

Milk — Thu, 13 Feb 2020 13:41:43 GMT

@Milk wrote:
@gblackma wrote:
This makes no sense @Milk , if you paid yesterday Feb 10, your cycle date should be on March 9, not 11. So, what was your credit card charged? $11 + tax? The rewards shown remain on your account for your next cycle . The only one that dissappears, is the community reward, which you can earn each cycle.
@Milk wrote:
Nope - that didn't happen. Cut and pasting my rewards ----- and Payment due.
My Rewards
Loyalty Reward ($1)
AutoPay Reward ($2)
Community Reward $0
Refer-a-Friend Reward ($1)
-----------------------------------------------------------------------------------
Payment Due Date (One-Time Payment): Mar 11, 2020
Payment for Next Cycle: $15.00
Amount Owing: $15.00

Yes exactly - it makes no sense -- I have just contacted the Moderator team asking that they look into this matter. By the way I think you made a typo -- today is Feb 10 eastern time - not yesterday

Contacted moderator team on Monday and after almost four days still no response.

Re: Rewards are not being credited -- why?

Milk — Fri, 14 Feb 2020 14:42:35 GMT

Contacted moderator team on Monday and now after almost five days still no response.

Re: Rewards are not being credited -- why?

Dunkman — Fri, 14 Feb 2020 14:44:47 GMT

@Milk wrote:
Contacted moderator team on Monday and now after almost five days still no response.

@Milk

You should have heard a response by now. Did you submit a ticket or directly private message the moderator team. Might need to submit another ticket for moderator help.

Re: Rewards are not being credited -- why?

Milk — Fri, 14 Feb 2020 14:47:47 GMT

@Dunkman wrote:
@Milk wrote:
Contacted moderator team on Monday and now after almost five days still no response.
@Milk
You should have heard a response by now. Did you submit a ticket or directly private message the moderator team. Might need to submit another ticket for moderator help.

I directly contacted the moderator team explaining the situation.

By the way i'm not even getting the $2 discount for auto pay.

My Rewards
- Loyalty Reward ($1)
- AutoPay Reward ($2)
- Community Reward $0
- Refer-a-Friend Reward ($1)