topic Re: Haven't received SIM in Get Support

Haven't received SIM

xBlitzerx — Tue, 04 Jan 2022 18:13:49 GMT

I got charged for the SIM card but haven't received it. Order was placed on Nov 9th. The address is correct.

Guess that's a waste of $5 since I'm going to miss the promotion...

Re: Haven't received SIM

kay_k — Fri, 18 Nov 2016 00:28:14 GMT

I also ordered it on November 9 and it just came yesterday...

You might be getting it soon. It takes 3-5 business days and November 11 was a stats holiday.

Promotion expires on November 20. Hope you get it soon!

Re: Haven't received SIM

eazybelle — Fri, 18 Nov 2016 01:01:00 GMT

I made two separate orders but both on the 10th. One came this Monday and I'm still waiting for the 2nd SIM. I'm hoping it arrives tomorrow!

Re: Haven't received SIM

Kaiyo — Fri, 18 Nov 2016 01:02:16 GMT

Maybe you will get it tomorrow. If not you can go to a sim pick up location tomorrow or on saturday, if you live in Vancouver/Toronto/Montreal area, you can still get this deal in time.

http://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Ordering-amp-SIM-Card-Payment-amp-Pick-Up-Locations/m-p/97864

Re: Haven't received SIM

xBlitzerx — Fri, 18 Nov 2016 01:10:10 GMT

I'm in Windsor so that's not possible. Will they honour the deal since I placed the order on the 9th?

Re: Haven't received SIM

Cat_L — Thu, 24 Nov 2016 21:51:25 GMT

Hey everyone,

Yes- we will honour the plan for you. Send a private message to one of the mods (they share a feed so sending the message to all of the mods won't make a difference) with your order # and we will look into it. Please note that we are overwhelmed with messages and are a few days behind in getting back to customers - know that we will take care of you and that we GREATLY appreciate your patience.

Thanks for understanding 🙂

Re: Haven't received SIM

core — Fri, 25 Nov 2016 03:55:15 GMT

Hey, i actually had the card on the weekend of the 20th, buth the system was so busy - i couldnt get through. i was so close to completing but the card payment got stuck 2 or 3 times and once it got bounced off at the phone number selection step.
Messaged Mary on 21st but the message has not been read yet... 😞
I guess there are priorities, like the people who got stuck in the porting and have no service now... Hopefully they will get to us once they sort the other issues out. Im just curious how long it will take...

Re: Haven't received SIM

Shazia_K — Wed, 07 Dec 2016 22:06:25 GMT

Hello @core,

I'm sorry for the long wait,

I sent you a reply to your message, please take a look when you get a chance.

Thanks,

Shazia

Re: Haven't received SIM

core — Mon, 12 Dec 2016 14:20:46 GMT

Wow,

thats amazing!! Its working!!!

Somehow the MODs managed to find my failed attempt to sign up on the night of 20th an restored everything. Even got the phone number that i picked that night! I can't stop giggling 🙂

Now if only i could get my referral added 🙂

Re: Haven't received SIM

Rockdaddy22 — Mon, 12 Dec 2016 14:24:27 GMT

That's awesome news @core thanks for the update 🙂