topic Re: Port number ticket won't submit in Get Support

Port number ticket won't submit

Blipped — Wed, 05 Jan 2022 15:35:01 GMT

Hello

I've tried several times over several days to have my existing koodo number ported to my new phone with a PB sim and a 'temporary' PB provided number. The ticket will not submit. The submit button doesn't become active. Clicking it only produces a blue outline. I'm using Chrome on a new windows 10 laptop.

Thank you!

Re: Port number ticket won't submit

JoyLuck — Wed, 29 Apr 2020 16:48:46 GMT

@Blipped wrote:
Hello

I've tried several times over several days to have my existing koodo number ported to my new phone with a PB sim and a 'temporary' PB provided number. The ticket will not submit. The submit button doesn't become active. Clicking it only produces a blue outline. I'm using Chrome on a new windows 10 laptop.

Thank you!

Have a look at this link for Koodo port:

https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-by-ongoing-maintenance/m-p/513015

All other customers: To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.

Also when using self service.

Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try a different browser.

Re: Port number ticket won't submit

BearFBI — Wed, 29 Apr 2020 16:47:41 GMT

@Blipped Try chrome in intigonto mode and clear Chace and cookies. Tell us if that works.

Re: Port number ticket won't submit

geopublic — Wed, 29 Apr 2020 16:48:03 GMT

@Blipped wrote:
Hello

I've tried several times over several days to have my existing koodo number ported to my new phone with a PB sim and a 'temporary' PB provided number. The ticket will not submit. The submit button doesn't become active. Clicking it only produces a blue outline. I'm using Chrome on a new windows 10 laptop.

Thank you!

@Blipped

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Port number ticket won't submit

Naepalm — Wed, 29 Apr 2020 17:00:41 GMT

@Blipped wrote:
Hello

I've tried several times over several days to have my existing koodo number ported to my new phone with a PB sim and a 'temporary' PB provided number. The ticket will not submit. The submit button doesn't become active. Clicking it only produces a blue outline. I'm using Chrome on a new windows 10 laptop.

Thank you!

You are going to need to contact the moderators directly, especially if your Koodo number is a prepaid number, Contact them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Port number ticket won't submit

benfatto — Wed, 29 Apr 2020 17:04:32 GMT

If you are having problems using Simon contact the moderators directly through private message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on the envelope, the mods answer will show up there. Once it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue.

Re: Port number ticket won't submit

cgl — Wed, 14 Oct 2020 00:39:56 GMT

Hello, Simon told me I have to submit a ticket to have my port issue addressed (SMS not working properly, can't receive SMS texts or phone calls, all other functions working including outgoing SMS and calls). I filled out the ticket info but the Next button doesn't activate, just a blue outline. Any help greatly appreciated. Thx

Re: Port number ticket won't submit

JoyLuck — Wed, 14 Oct 2020 00:41:03 GMT

@cgl wrote:
Hello, Simon told me I have to submit a ticket to have my port issue addressed (SMS not working properly, can't receive SMS texts or phone calls, all other functions working including outgoing SMS and calls). I filled out the ticket info but the Next button doesn't activate, just a blue outline. Any help greatly appreciated. Thx

Use this private link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Port number ticket won't submit

RosieR — Wed, 14 Oct 2020 01:18:01 GMT

@cgl wrote:
Hello, Simon told me I have to submit a ticket to have my port issue addressed (SMS not working properly, can't receive SMS texts or phone calls, all other functions working including outgoing SMS and calls). I filled out the ticket info but the Next button doesn't activate, just a blue outline. Any help greatly appreciated. Thx

Hi @cgl it can take up to 3 hours to complete porting from another cell provider. When porting you can make calls and send texts immediately. The last thing to complete is receive calls and texts.

However, if its been more than 3 hours and you ported from a cell provider. Then your port is probably stuck. Contact the moderators and ask them to fix it for you. To send a private message to the Moderators-Team using the link by @JoyLuck above. Welcome to Public Mobile!

Re: Port number ticket won't submit

cgl — Wed, 14 Oct 2020 01:04:34 GMT

Thank you very much, I've sent a PM

Re: Port number ticket won't submit

RosieR — Wed, 14 Oct 2020 01:20:44 GMT

@cgl nice to hear. Come back and let us know what happens. Cheers!