topic over charged every 10 days in Get Support

over charged every 10 days

canuk99 — Tue, 04 Jan 2022 09:41:50 GMT

Re: over charged every 10 days

Anonymous — Sat, 01 Jan 2022 21:09:00 GMT

at public mobile 30 day Prepaid Service No fees extra charges,

sign in to Self-Serve, to review your account, if you found at Available Funds: $$ has the amount left, leave it for next bill cycle the will take it from there automatically,

or you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to
them can solve your issue, they are nice service Team the will help you 100%.

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Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by Click Here link,

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Re: over charged every 10 days

Dunkman — Sat, 01 Jan 2022 21:11:35 GMT

@canuk99

More details would be helpful. Which plan are you on? How much is being charged?

Maybe screenshot payment history page would be helpful.

Re: over charged every 10 days

softech — Sat, 01 Jan 2022 21:12:45 GMT

@canuk99 Before you open ticket with CS Support, can you provide us more information?

PM won't automatic charge every 10 days. It would only charge every 30 days for renewal. Renewal process is the only one that will automatically charge your CC

If you really see a charge from PM on your credit card every 10 days, maybe you have accidentally activate multiple PM accounts? Can you send us a screenshot to show us what are the charges and how long it has been?

Re: over charged every 10 days

canuk99 — Sat, 01 Jan 2022 21:16:13 GMT

looks like this goes back forever, who gets a ten day plan?????

Re: over charged every 10 days

canuk99 — Sat, 01 Jan 2022 21:20:59 GMT

says 30 day plan but this is what they have helped themselves to every ten days

Re: over charged every 10 days

softech — Sat, 01 Jan 2022 21:21:04 GMT

@canuk99 Can you show us from your My Account Overview Tab , which plan do you have?

Re: over charged every 10 days

Dunkman — Sat, 01 Jan 2022 21:21:46 GMT

@canuk99

How long have you been a customer? Are you on a grandfathered plan?

There were 10 day plan many years ago with Public mobile, but nothing recently (at least last 3 years).

Re: over charged every 10 days

Anonymous — Sat, 01 Jan 2022 21:23:18 GMT

@canuk99

you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue

and take all photos and send to a private message to Customer Support Agent by Click Here link,

Re: over charged every 10 days

canuk99 — Sat, 01 Jan 2022 21:24:03 GMT

This is my daughters and we have never been on a ten day plan.

somebody is up to some questionable stuff?

Re: over charged every 10 days

softech — Sat, 01 Jan 2022 21:27:48 GMT

@canuk99 wrote:
This is my daughters and we have never been on a ten day plan.

somebody is up to some questionable stuff?

@canuk99 no need to contact CS Support

You have an old plan. $40 for 10 days.

If you don't need that much data and don't want to pay $120 monthly You would likely want to change to those newer plan now:, click Change Plan and choose the one you want. Depends on your data usage, maybe $40 for 5GB per 30 days ? or $50 for 10.5GB?

You will probably want to click "Change on next renewal date" after you selected your plan

Re: over charged every 10 days

AE_Collector — Sat, 01 Jan 2022 21:32:45 GMT

So are 10 day plans grandfathered like the 90 day plans are? I thought the 10 day plans were eliminated likely by converting them to 30 day plans? So if this is correct on this plan I have to assume it is a glitch of some sort related to that.

Would be interesting to know if customer has been here long enough to have a 10 day plan.

Also, there is no loyalty which is impossible if someone had been here 3 or more years (when 10 day plans existed). But 0 data has been used though I guess that is just over the last three days if really a 10 day plan. And no $2 Autopay reward? This must be getting charged to a credit card or it would be impossible for the customer to not discover the problem some times ago.

AE_Collector

Re: over charged every 10 days

softech — Sat, 01 Jan 2022 21:29:48 GMT

@canuk99 and how long you have been with PM? how come there is no Loyalty reward at all? Unless people from long ago with grandfather plans are not eligible for Loyalty reward?

Re: over charged every 10 days

popping — Sat, 01 Jan 2022 21:33:00 GMT

@canuk99 wrote:
looks like this goes back forever, who gets a ten day plan?????

You may have a 10 days plan.

What is your plan details by clicking the "Plan Details" link on your overview page after login?

When did you activated your plan?

Waiting for your reply before giving you more help.

I know that 10 days plan will not get the $2 autopay reward.

Re: over charged every 10 days

canuk99 — Sat, 01 Jan 2022 21:33:35 GMT

I set 3 different people up, all on 30 days, as there was no ten days, you'd be an idiot to pay 120 dollars for a 3g service, the other lines of service are correct, this is perhaps accidental fraud. I'm certainly going to escalate this to the my member of parliament and the federal goverment. As this is now over 800 dollars of over charges.

Re: over charged every 10 days

canuk99 — Sat, 01 Jan 2022 21:36:41 GMT

The plans was done last December. There was no 10 day plan.

As for rewards I've never had one:

Re: over charged every 10 days

softech — Sat, 01 Jan 2022 21:37:06 GMT

@canuk99 No need to escalate yet. Likely this could be fixed by PM support a lot quicker than the MPP ( Afteral, MPs are on Christmas break 🙂 )

Open a ticket with PM. If you just activated lately, there is no reason you will get this plan and I am pretty certainly PM will refund you the money.

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: over charged every 10 days

AE_Collector — Sat, 01 Jan 2022 21:37:14 GMT

@canuk99

I can assure you it is an error of some sort and not fraud and logically you will deal with PM and Telus before calling out your member of parliament on New Year’s Day.

AE_Collector

Re: over charged every 10 days

popping — Sat, 01 Jan 2022 21:37:53 GMT

@canuk99

You have a 10 days plan.

You can schedule plan change on your next renewal date for the new $40 plan every 30 days.

If you activate your plan last 2 - 3 years, it was an activation mistake. Create a support ticket to get your plan corrected and refund the charge.

Re: over charged every 10 days

canuk99 — Sat, 01 Jan 2022 21:40:28 GMT

plans stated in the last year either last xmas or the one prior, this Covid stuff is a pain as I have not been able to visit my daughter this past year and a half.