topic Re: Signup Froze at payment, now invalid sim in Get Support

Signup Froze at payment, now invalid sim

JimmyJohn — Tue, 04 Jan 2022 18:13:46 GMT

Hi Community,

I signed up yesterday and tried to pay. It then froze for a while and eventually gave me a 404 error. My credit card was charged. I'm unable to login now or recover passwork (email not valid). I did not port my number, figured I would do that later since I had heard of people having problems.

Is there a solution to this problem other than go on twitter? I don't use twitter.

Thanks in advance.

Re: Signup Froze at payment, now invalid sim

CaNuCk07 — Thu, 17 Nov 2016 20:48:47 GMT

Make sure you sent a private message to the moderators, when you do include the relevant info from the below thread.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Re: Signup Froze at payment, now invalid sim

achao — Fri, 18 Nov 2016 15:04:12 GMT

Same thing happened when I did my activation. However, my sim turned out, did get activated. So, try inserting the sim into your phone and see what happens. I realized this when I tried to create an "My Account", when I typed in the number that was just assigned to me, it said it sent me a text, so it must have created actually activated the sim, so I put it into my phone, and voila, everything was actually fine. I did have to create a self serve account. Perhaps that was the part that timed out in the activation process.

Re: Signup Froze at payment, now invalid sim

Mary_M — Sat, 26 Nov 2016 17:26:43 GMT

Hey @JimmyJohn,

Welcome to our awesome community!

I'm sorry to hear that you've had a failed activation. I got your private message, and if not already resolved, I will fix it for you. Please look out for my reply 🙂

Respectfully,

Mary