topic Re: Top up.... in Get Support

Top up....

Filskillz — Wed, 05 Jan 2022 15:34:48 GMT

HI. ..I didn't use my Public mobile card for almost 2 months. I had purchased 2 $20 dollar top up cards and when I went thru the steps in adding them onto my phone, the funds were excepted but I didn't have service till the end of the month close to my original aniversary date....why is that??

Re: Top up....

Staliger — Sun, 09 Feb 2020 00:59:05 GMT

@Filskillz wrote:
HI. ..I didn't use my Public mobile card for almost 2 months. I had purchased 2 $20 dollar top up cards and when I went thru the steps in adding them onto my phone, the funds were excepted but I didn't have service till the end of the month close to my original aniversary date....why is that??

Did you click activation button in your self-service account? Is your account active?

Re: Top up....

gblackma — Sun, 09 Feb 2020 04:09:29 GMT

@Filskillz It's a 2 step process to reset your self service/ my account , you placed the funds in the acccount but never used the reactivate account option. Which suspended your phone service. Until this months 30 day cycle when it was applied by PM. This restarted your service.

@Filskillz wrote:
HI. ..I didn't use my Public mobile card for almost 2 months. I had purchased 2 $20 dollar top up cards and when I went thru the steps in adding them onto my phone, the funds were excepted but I didn't have service till the end of the month close to my original aniversary date....why is that??

Re: Top up....

popping — Sun, 09 Feb 2020 01:25:31 GMT

@Filskillz

Is $40 enough to pay for your monthly plan fee as PM does not apply any reward on reactivation of a suspended account?

Click the reactivate button after adding $40 to reactivate your suspended account.