topic Re: Help with plan renewal in Get Support

Help with plan renewal

sadsouza — Tue, 04 Jan 2022 18:13:45 GMT

I had initally signed up on the 90 day plan i.e. Ontario unlimited provincial and no text, no data. I changed the plan a few days ago to a month to month same ontario unlimited so the only change was from 90 days to 30 days. And it said it would apply on the next renewal date. Not 100% sure what happened because it seems like the plan did not change to 30 days, and the account was put in a suspended state. After a bit of a struggle, was able to change it from a 90 day to 30 day plan. But still do not have the ability to make or recieve alls. When a call is made it says please add an addon. The 30 day unlimited plan seems active per the account.

Can you please help?

Thank you so much.

Re: Help with plan renewal

Chaos_Scorpio — Thu, 17 Nov 2016 19:18:47 GMT

You will probably need to have a mod adjust, follow the instructions here to msg one of them. Changing plans seems to have bugs; mine did and they fixed it in a few days.

As for the phone saying you need an addon, are you trying to call a phone oustide of your home province? if that is the case you will need an addon as that counts as a long distance

Re: Help with plan renewal

sadsouza — Thu, 17 Nov 2016 19:20:29 GMT

no trying local numbers as well as numbers within the province do not work. Just a guess this is a bug while changing plans. Hopefully they reply soon. I have not had service now in 3 days since the plan renewal/change even though there are funds in the account and the plan seems to be active

Re: Help with plan renewal

sadsouza — Mon, 21 Nov 2016 22:15:48 GMT

Contacted pm via private message but no response. Been without phone service for a few days now

Re: Help with plan renewal

sadsouza — Sat, 03 Dec 2016 16:09:55 GMT

Still awaiting a response