topic Re: PUK in Get Support

PUK

freethrowerz — Wed, 05 Jan 2022 15:34:39 GMT

I have emailed moderators, verified my account. Need PUK number as I need my phone working.

Re: PUK

shaker — Wed, 29 Apr 2020 14:25:03 GMT

You can message Moderator team for help, here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Regards.

Re: PUK

iliketotalk — Wed, 29 Apr 2020 14:27:21 GMT

@freethrowerz Hello exactly what message are you receiving?Have you just signed up for public recently has your phone worked since?

Re: PUK

gblackma — Wed, 29 Apr 2020 14:28:07 GMT

@freethrowerz they have up to 48 hours to respond. Please be patient.

Re: PUK

freethrowerz — Wed, 29 Apr 2020 14:29:05 GMT

No, my phone is not working. Just joined yesterday. Was sent an email by a moderator, verified my account and replied to email. Still waiting for number.

Re: PUK

freethrowerz — Wed, 29 Apr 2020 14:30:17 GMT

Ok, didn't know. but shouldn't be charged until my phone is able to work. Just saying.

Re: PUK

iliketotalk — Wed, 29 Apr 2020 14:34:48 GMT

@freethrowerz Are you sure you don’t need to unlock your phone who is your previous service provider if it you have a Samsung you can go online to their online help support and they can give you a master unlock code anything else you go to your previous service provider and they can unlock it for free

Re: PUK

freethrowerz — Wed, 29 Apr 2020 14:35:39 GMT

I don't think my phone needs to be unlocked. Bell was my previous provider.

Re: PUK

Triguy — Wed, 29 Apr 2020 14:39:26 GMT

Here is a detailed explanation by one of the Oracle's Luddite. "SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this. "SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above. “PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card. The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card. If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it. Once the PUK is recovered and validated, you will be asked to choose a new PIN. Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

Re: PUK

Anonymous — Wed, 29 Apr 2020 14:42:26 GMT

@freethrowerz wrote:
Ok, didn't know. but shouldn't be charged until my phone is able to work. Just saying.

If your phone is in fact locked to a previous provider then this is not Public Mobiles responsibility. Just saying.

Re: PUK

iliketotalk — Wed, 29 Apr 2020 14:42:52 GMT

@freethrowerz

Hello if it was Bell yes you need to get it unlocked they will do it for free and that should clear up your problems and moderator cannot help you with this they will just tell you to call Bell

Re: PUK

freethrowerz — Wed, 29 Apr 2020 14:47:57 GMT

thanks

Re: PUK

gpixel — Wed, 29 Apr 2020 15:15:32 GMT

@freethrowerz you need to do both. make sure its unlocked from bell and you also need the PUK code from PM. bell cannot unlock your PUK code for you