topic Re: Errors--Transfer between service providers in Get Support

Errors--Transfer between service providers

CCamperdown — Wed, 05 Jan 2022 15:34:16 GMT

Hello! I transferred my phone number from Chatr to Public Mobile last night, shortly before my old service expired. This morning I found that I can make phone calls but cannot receive any. Chatr said the problem could be caused by an incomplete transfer. If I reactivate my Chatr account, will the incomplete transfer be finalized? Thank you!

Re: Errors--Transfer between service providers

Triguy — Tue, 28 Apr 2020 21:47:59 GMT

You would need to contact Chatr to see if it is possible to reopen your account. You need an open account in order to complete the port. Once your port is complete then your Chatr account would be closed.

Re: Errors--Transfer between service providers

gblackma — Tue, 28 Apr 2020 21:28:39 GMT

Yes @CCamperdown the chatr account must be active to complete the port your number. Welcome to PM . Stay safe.

Re: Errors--Transfer between service providers

jimbobs — Tue, 28 Apr 2020 21:33:37 GMT

Maybe you left your transfer too late and your account was suspended for non-payment before the transfer was completed. If that's the case, the transfer won't be completed. Did you really need that number? You may now be in a position where you have to rely on the good will of Chatr to get it back. Be nice, really nice 😀

Re: Errors--Transfer between service providers

sidhu326 — Tue, 28 Apr 2020 21:29:41 GMT

Check this out!

https://productioncommunity.publicmobile.ca/t5/Discussions/Can-t-receive-incoming-calls/m-p/317563/highlight/true#M84007

Re: Errors--Transfer between service providers

CCamperdown — Tue, 28 Apr 2020 21:31:46 GMT

Right! Thanks a lot!

Re: Errors--Transfer between service providers

CCamperdown — Tue, 28 Apr 2020 21:53:31 GMT

Thanks!

Re: Errors--Transfer between service providers

Naepalm — Tue, 28 Apr 2020 23:54:18 GMT

@CCamperdown did you deactivate you chatr account? Or did it cancel on its own? If you deactivated/cancelled it before your number ported thats where the issue is.

Re: Errors--Transfer between service providers

computergeek541 — Wed, 29 Apr 2020 01:38:31 GMT

@Triguy wrote:
You would need to contact Chatr to see if it is possible to reopen your account. You need an open account in order to complete the port. Once your port is complete then your Chatr account would be closed.

In this case, contacting Chatr wouldn't be required to reactivate the service. I read the first post in this message thread as meanign that the Chatr monthly plan had just expired.

@CCamperdown

I do agree that the porting has failed. Resumption of the Chatr plan should be possible without needing to contact them, but another month would need to be paid for. Chatr could possibily offer a good will gesture, but that would really only be to keep you happy in case you wanted to return ot them in the future. While talking to Chatr customer service, you should get your Chatr account number if you don't already have that. If you didn't use that on the number porting form, there's a pretty good chance that's the reason that the number porting failed.

Re: Errors--Transfer between service providers

CCamperdown — Wed, 29 Apr 2020 01:58:41 GMT

Thanks for the advice! I have reached out to the Moderator. It seems the problem was indeed caused by the expiration of my chart account before the porting process was complete. Thanks again! Stay well!

Re: Errors--Transfer between service providers

CCamperdown — Thu, 30 Apr 2020 14:04:34 GMT

Thanks for the advice! I am trying to contact them now (in an extremely nice manner 😁).