topic Re: To delete add on in Get Support

To delete add on

woodwork — Wed, 05 Jan 2022 15:34:06 GMT

How to end add on.?

Re: To delete add on

totalUser — Tue, 28 Apr 2020 19:55:53 GMT

You can't

And why would you, you paid for it so you can use it

You will not get the money back for unfused portion.

Did you purchase a wrong add-on?

If it was mistake and you didn't use it you can try asking moderators to remove it so you can purchase the right one.

It's prepaid so there are no guarantees they will do it, but if it's unused Ave an honest mistake they may

https://publicmobile.ca.ada.support/chat/

Type human

Re: To delete add on

gblackma — Tue, 28 Apr 2020 19:53:09 GMT

@woodwork could you please help us to help you by elaborating a little? Thanks. Stay safe.

Re: To delete add on

geopublic — Tue, 28 Apr 2020 19:53:17 GMT

@woodwork wrote:
How to end add on.?

@woodwork Did you purchase the wrong add-on? If yes, then submit a ticket to PM for help.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: To delete add on

JoyLuck — Tue, 28 Apr 2020 19:53:19 GMT

@woodwork wrote:
How to end add on.?

The add on will end when the time/data is used up.

Re: To delete add on

hairbag1 — Tue, 28 Apr 2020 19:55:33 GMT

@woodwork wrote:
How to end add on.?

The add-ons are on your account until you use them up...even if that takes awhile. There's no extra costs.

(Exception for the 10 Day US Roaming add-ons).

Re: To delete add on

woodwork — Tue, 28 Apr 2020 19:56:17 GMT

Re: To delete add on

iliketotalk — Tue, 28 Apr 2020 19:59:00 GMT

@woodwork Hello I am not exactly sure what your question is asking but I can assure you that there are no reoccurring cost for that add on it’s a one time buy once It’s used up it’s gone

Re: To delete add on

darlicious — Tue, 28 Apr 2020 20:23:47 GMT

@woodwork

Public mobile is not like other providers whose add ons are charged monthly and if you don't cancel before your next billing period charge you again for an add on you don't even know you would need or want. All non roaming add ons at public mobile are a one time charge. They remain on your account rolling over each month until they are fully used up. They will then disappear from your overview page. An add on could stay on your account for years if you dont fully use it. Just remember there are never any extra charges for your account. You buy it then you can use it. If you didn't pay for it then it just won't work.

Re: To delete add on

Naepalm — Tue, 28 Apr 2020 23:12:31 GMT

@woodwork if the reason you are asking about ending an add on is that you think you are getting charged for it monthly that is not the case. Public Mobile is a prepaid service so you pay for your add on when it runs out its gone. If you dont use it the add on will roll over month after month until it is used up.

have a great evening!