topic Re: Account Locked in Get Support

Account Locked

Cbrown58 — Wed, 05 Jan 2022 15:34:03 GMT

I had the wrong password in my auto fill, did the reset thing, and somehow managed to screw that up, and now I've gotta talk to public to unlock sooo help?

Re: Account Locked

hairbag1 — Tue, 28 Apr 2020 19:35:52 GMT

@Cbrown58 wrote:
I had the wrong password in my auto fill, did the reset thing, and somehow managed to screw that up, and now I've gotta talk to public to unlock sooo help?

Try clearing cache files, and using incognito mode. If all else fails...wait for an hour and retry then.

Re: Account Locked

iliketotalk — Tue, 28 Apr 2020 19:37:59 GMT

@Cbrown58 Hello if you wait for an hour should be able to try again if that doesn’t work click on the?bottom right hand corner and asked Simon the bot that you would like to speak to human ask them to reset your password Response time is usually 2 to 48 hours good luck

Re: Account Locked

will13am — Tue, 28 Apr 2020 19:40:14 GMT

@Cbrown58 , if you need assistance with resetting the account password, the moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

Re: Account Locked

totalUser — Tue, 28 Apr 2020 19:40:46 GMT

If ur phone works you can reset password

If not you can contact modß https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account Locked

totalUser — Tue, 28 Apr 2020 19:43:21 GMT

If you phone works test password https://selfserve.publicmobile.ca/forgot-password/

If not contact moderators

Re: Account Locked

totalUser — Tue, 28 Apr 2020 19:48:24 GMT

For some reason my responses with the direct link to moderators are whipped out as soon as I post them, but that's the only way to contact moderators without access to the account. I don't unesete why would it be discouraged.

Another way you can access it is to go to private messages (little envelope right upper corner) and address your message to Moderator_Team

Re: Account Locked

gblackma — Tue, 28 Apr 2020 19:49:30 GMT

@Cbrown58 Sorry to hear that this happened to you. Use this private message link to contact the moderators directly https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there. Once it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue.
If you need to, you can also enable email notification to receive a private message notification sent to your email. Go to your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Stay safe.