topic Re: Can’t talk but have talk feature in Get Support

Can’t talk but have talk feature

Chopperguy — Wed, 05 Jan 2022 15:33:56 GMT

So. I fail a number and Public tells me I don’t have talk as a feature. But in my account it says I have it?

Re: Can’t talk but have talk feature

JoyLuck — Tue, 28 Apr 2020 18:22:33 GMT

@Chopperguy wrote:
So. I fail a number and Public tells me I don’t have talk as a feature. But in my account it says I have it?

Are you on the $15 plan? With the $15 plan you are limited to 100 outgoing minutes. Seconds are rounded up to the closest minute. (eg. A 10 second call is rounded up to 1 minute). As well, checking your voicemail with your phone will use up outgoing minutes too. You can use another phone to check your voicemail. Dial your number and press * at the greeting. You can also purchase an add on in self service of 500 minutes for $5. The unused portion is rolled over from month to month until it is used up.

Re: Can’t talk but have talk feature

kselmak — Tue, 28 Apr 2020 18:23:35 GMT

What plan are you on?

What is your status?

Re: Can’t talk but have talk feature

BearFBI — Tue, 28 Apr 2020 18:25:09 GMT

@Chopperguy What plan are you on? If you have limited minutes you might have used all them up. I suggest buying a 5$ Canada wide 500Min addon.

Re: Can’t talk but have talk feature

dabr — Tue, 28 Apr 2020 18:24:39 GMT

@Chopperguy wrote:
So. I fail a number and Public tells me I don’t have talk as a feature. But in my account it says I have it?

@Chopperguy What plan are you on? If you're on the $10 or $15 plan with limited minutes you may have used up all your available minutes and would need to add $5/500 Canadian mins to you account which only get used when you've depleted the plan mins, the remaining mins will keep rolling over until completely used up.

Also have you tried adding +1 in front of the numbers you are calling?

Re: Can’t talk but have talk feature

Staliger — Tue, 28 Apr 2020 18:25:14 GMT

@Chopperguy Try to add +1 in front of the number you call.

Re: Can’t talk but have talk feature

Chopperguy — Tue, 28 Apr 2020 18:25:19 GMT

$40 per 30 days. It says I have unlimited talk. Account is paid and up to date

Re: Can’t talk but have talk feature

Chopperguy — Tue, 28 Apr 2020 18:25:50 GMT

Ok will do!

Re: Can’t talk but have talk feature

BearFBI — Tue, 28 Apr 2020 18:26:50 GMT

@Chopperguy Try adding a +1 infront of the number like @Staliger Suggested

Re: Can’t talk but have talk feature

ddeep91 — Tue, 28 Apr 2020 18:26:14 GMT

@Chopperguy

If you log into your account online does it show you have Remaining talk minutes?

Is it 1-800 number you are trying to call?

Re: Can’t talk but have talk feature

JoyLuck — Tue, 28 Apr 2020 18:26:30 GMT

@Chopperguy wrote:
$40 per 30 days. It says I have unlimited talk. Account is paid and up to date

That is odd. I would contact a moderator for assistance;

Please use the chatbot SIMon to help you solve your issue. If SIMon cannot solve your issue then you have the option to contact a moderator.

Step 1: Choose the ? button at the right bottom corner of this page or choose “Get Help” at the top of the page and then choose the “Chat with SIMon” button.

Step 2: Tell SIMon what the issue is and see if he can find a solution for you.

Step 3: If Simon cannot find a solution then type in “moderator” to connect to a Public Mobile customer service representative.

Step 4: Simon will present you with two choices. Choose “Account-specific question”

Step 5 Then choose “No, I want a human”

Step 6 Create your ticket

Check the sent folder to make sure your ticket was sent (envelope icon, top right) and the inbox for a reply from the moderators.

“To ensure the safety of our team members during the COVID-19 pandemic, our Moderator team is working at reduced levels. During this time, you may experience longer than normal wait times when contacting our Moderator team for help.”

Moderators are available:

Monday to Friday from 8 AM to midnight Eastern time.

Saturday and Sunday from 8 AM to 10 PM Eastern time

Re: Can’t talk but have talk feature

geopublic — Tue, 28 Apr 2020 18:26:54 GMT

@Chopperguy wrote:
So. I fail a number and Public tells me I don’t have talk as a feature. But in my account it says I have it?

@Chopperguy If you dial an incorrect number then you will get that message. Just ignore it. You can also dial *611 from your phone to verify your plan details.

Re: Can’t talk but have talk feature

BearFBI — Tue, 28 Apr 2020 18:28:56 GMT

@Chopperguy Are you trying to call long distance? The 40$ Plan is only canada wide talk. Long distance outside Canada dosent work. It will ask you to buy a long-distance addon. Thats the only time I receive that message. You should be able to talk to all of Canada

Re: Can’t talk but have talk feature

kselmak — Tue, 28 Apr 2020 18:32:07 GMT

@Chopperguy

Is it for any number you try our just a particular number.

Can you triple check the area code, it may be misdial and you may be trying to reach USA number

Re: Can’t talk but have talk feature

Chopperguy — Tue, 28 Apr 2020 18:34:53 GMT

Ah ok! Squared away. It was a misdialed number. Called someone in my contacts and all good

Re: Can’t talk but have talk feature

BEER — Wed, 29 Apr 2020 14:32:01 GMT

So. I fail a number and Public tells me I don’t have talk as a feature. But in my account it says I have it?

This is a very common problem when attempting to make voice calls. I have mentioned this several times on different posts but as always I got the exact same responses as you have been getting. You are not doing anything wrong -- this unsolved problems fault is Public Mobile. The fact that it happens to many users coupled with also the fact that the pre-recorded message we get is from Public Mobile proves that. ***********I have learned to live with this annoying problem by just attempting the call several times and then usually after the third try the voice call does connect.************

Re: Can’t talk but have talk feature

BEER — Wed, 29 Apr 2020 14:50:49 GMT

Seriously --this is your advise? Have you not bothered to read the posters comments? Are you just posting for the sake of posting in order to perhaps get a few $$$$ rewards?

The posters problem is a common issue and has been mentioned by others on several past posts so don't treat him/her/us as if we are all technology challenged.