topic SIM card in Get Support

SIM card

hlandry — Wed, 05 Jan 2022 15:33:17 GMT

I've ordered 4 SIM cards in the same order from this site and only received 3.

Re: SIM card

JoyLuck — Mon, 27 Apr 2020 18:43:36 GMT

@hlandry wrote:
I've ordered 4 SIM cards in the same order from this site and only received 3.

Contact a moderator to see what happened.

Please use the chatbot SIMon to help you solve your issue. If SIMon cannot solve your issue then you have the option to contact a moderator.

Step 1: Choose the ? button at the right bottom corner of this page or choose “Get Help” at the top of the page and then choose the “Chat with SIMon” button.

Step 2: Tell SIMon what the issue is and see if he can find a solution for you.

Step 3: If Simon cannot find a solution then type in “moderator” to connect to a Public Mobile customer service representative.

Step 4: Simon will present you with two choices. Choose “Account-specific question”

Step 5 Then choose “No, I want a human”

Step 6 Create your ticket

Check the sent folder to make sure your ticket was sent (envelope icon, top right) and the inbox for a reply from the moderators.

“To ensure the safety of our team members during the COVID-19 pandemic, our Moderator team is working at reduced levels. During this time, you may experience longer than normal wait times when contacting our Moderator team for help.”

Moderators are available:

Monday to Friday from 8 AM to midnight Eastern time.

Saturday and Sunday from 8 AM to 10 PM Eastern time

Re: SIM card

Naepalm — Mon, 27 Apr 2020 18:44:03 GMT

@hlandry contact the moderators directly my friend:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Or put a ticket in with Simon bottom right ask to speak with a human say account related issue and confirm to speak with a human.

Re: SIM card

LovesToPM — Mon, 27 Apr 2020 18:44:56 GMT

@hlandry

You'll have to contact Moderators for help.

To submit a ticket to Moderators: Click the green question mark at bottom and enter your question into SIMon. Answer the prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

If you encounter problems with submitting a ticket, you can send a private message to Moderators, but this alternate contact method may have longer response time.

Re: SIM card

hairbag1 — Mon, 27 Apr 2020 19:23:22 GMT

@hlandry wrote:
I've ordered 4 SIM cards in the same order from this site and only received 3.

Check the confirmation email you rec'd when you ordered them. It should say on there, how many you ordered.

Re: SIM card

Staliger — Mon, 27 Apr 2020 21:06:39 GMT

@hlandry As was mentioned, there are 2 options: contact moderators through clicking on ? on bottom right of the page and following directions OR directly through the private message here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will be able to help you with this case. Hope you will get the 4th SIM soon! Stay safe!