topic Re: Clarification in Get Support

Clarification

darwincandido40 — Wed, 05 Jan 2022 15:33:09 GMT

Good day, how to shortened my 500mins call, because I can consume only more or less 10mins only in a whole month, and I want to divert into more data.

Re: Clarification

iliketotalk — Mon, 27 Apr 2020 17:17:13 GMT

@darwincandido40 Hi you cannot trade minutes for data I’m sorry that’s just not possible here

Re: Clarification

Triguy — Mon, 27 Apr 2020 17:30:05 GMT

You could purchase an add-on for data.

1 GB Data currently $15
200 MB Data $10

They won't expire and will rollover to the next month until they are used up.

Re: Clarification

gblackma — Mon, 27 Apr 2020 17:43:04 GMT

@darwincandido40 as mentioned it isn't possible to switch minute add ons for. If you are on a limited plan, the 500 minute addon is for an emergency, when you may need it. Do you have WiFi? You can use your phone on Wi-Fi to conserve your data. Also enable downloads etc on WiFi only. Stay safe.

Re: Clarification

popping — Mon, 27 Apr 2020 17:43:29 GMT

@darwincandido40

You can change your plan with more data. But there is only $15 plan with 100 outgoing minutes + 250MB. Unfortunately, the plans with more than 250MB data come with unlimited minutes.

Re: Clarification

geopublic — Mon, 27 Apr 2020 18:01:55 GMT

@darwincandido40 wrote:
Good day, how to shortened my 500mins call, because I can consume only more or less 10mins only in a whole month, and I want to divert into more data.

@darwincandido40 Can you please tell us on what plan you are currently on?

Re: Clarification

LovesToPM — Mon, 27 Apr 2020 18:40:44 GMT

@darwincandido40

As mentioned, it will help if you tell us which plan you are on.

Your plan renews every 30 days, and you are free to change it. Just be sure to put in your change request for the next renewal date so you don't lose whatever service you already paid for.

Once you purchase an add-on, it will remain on your account until the add-on is fully consumed. Add-ons do not expire upon plan renewal.

The data add-ons are currently on sale (for a limited time). The 1 GB data add-on is currently $15 instead of $30.

With this in mind, once an add-on is purchased, generally there are no refunds.