topic Re: SIM Network in Get Support

SIM Network

tommygun1208 — Wed, 05 Jan 2022 15:32:58 GMT

SIM Network unlock PIN not working. Any ideas?

Re: SIM Network

iliketotalk — Mon, 27 Apr 2020 16:10:55 GMT

@tommygun1208 Hello it sounds like you need to get your phone unlocked from your previous provider if it is a Samsung you can go directly online to their online support and they will help you good luck and welcome to PM

Re: SIM Network

Staliger — Mon, 27 Apr 2020 16:12:26 GMT

@tommygun1208 Contact your previous phone provider and ask them for a code to unlock your code. Welcome to our community and enjoy savings!

Re: SIM Network

hairbag1 — Mon, 27 Apr 2020 16:19:16 GMT

@tommygun1208 wrote:
SIM Network unlock PIN not working. Any ideas?

What make is your phone and who was the last cell provider for it ?

If the phone is a Samsung product, you can call Samsung Canada for help unlocking it.

Re: SIM Network

Naepalm — Mon, 27 Apr 2020 16:19:55 GMT

@tommygun1208 wrote:
SIM Network unlock PIN not working. Any ideas?

You need to get your "PIN" from your previous carrier. This is not a Public Mobile issue but whoever you got your phone from. Contact them and they can help you, it might be you just misplaced a number or reversed a number or something while entering it.

Have a great day, enjoy the sunshine!

Re: SIM Network

Triguy — Mon, 27 Apr 2020 16:26:25 GMT

Here is a detailed explanation by one of the Oracle's Luddite. "SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this. "SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above. “PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card. The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card. If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it. Once the PUK is recovered and validated, you will be asked to choose a new PIN. Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

Re: SIM Network

computergeek541 — Mon, 27 Apr 2020 19:59:55 GMT

@Triguy wrote:
Here is a detailed explanation by one of the Oracle's Luddite. "SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this. "SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above. “PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card. The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card. If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it. Once the PUK is recovered and validated, you will be asked to choose a new PIN. Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

In this case, it doesn't appear as if the phone has asked the member for the SIM Network Unlock PUK. It's important that the member use the correct one, as while these two types of codes are closely related, they are different and not interchangeable.

Re: SIM Network

porcupine — Mon, 27 Apr 2020 21:17:35 GMT

sounds like your phone is locked. Who is your provider