topic Re: Payment not available? in Get Support

Payment not available?

RobertJ — Wed, 05 Jan 2022 15:32:54 GMT

I'm trying to pay my balance but when I select payment it says I have enough money as a balance, even though it isn't and I'm unable to put a payment through, I thought it would go through automatically a few days ago, but now my plan is expired.

How do I get this working?

Re: Payment not available?

geopublic — Tue, 04 Feb 2020 22:04:42 GMT

@RobertJ wrote:
I'm trying to pay my balance but when I select payment it says I have enough money as a balance, even though it isn't and I'm unable to put a payment through, I thought it would go through automatically a few days ago, but now my plan is expired.
How do I get this working?

@RobertJ If yor phone is working and today is your renewal then ignore that message and let the renewal complete. If your phone is not working then try adding $1 to your account and click on the re-activate button.

Re: Payment not available?

gblackma — Tue, 04 Feb 2020 22:06:15 GMT

@RobertJ log into your my account and manually add the required amount + $1. Then hit the reactivate account option. Or pay through 611 use this link on how to do it https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352/highlight/true#M20315

You can also buy and apply a voucher.

@RobertJ wrote:
I'm trying to pay my balance but when I select payment it says I have enough money as a balance, even though it isn't and I'm unable to put a payment through, I thought it would go through automatically a few days ago, but now my plan is expired.
How do I get this working?

Re: Payment not available?

RobertJ — Tue, 04 Feb 2020 22:10:57 GMT

I've tried to pay like this but I can't see an Amount due. so I don't know how much I need to pay again, and it doesn't go through. I don't want to overpay by just adding a random amount

Re: Payment not available?

gblackma — Tue, 04 Feb 2020 22:13:46 GMT

@RobertJ Was your credit card charged? And do you know which plan you are on? If you overpaying a few $it will be applied next cycle.

@RobertJ wrote:
I've tried to pay like this but I can't see an Amount due. so I don't know how much I need to pay again, and it doesn't go through. I don't want to overpay by just adding a random amount

Re: Payment not available?

RobertJ — Tue, 04 Feb 2020 22:17:53 GMT

nope, card was not charged. and payments gon't go through. I might have to ask the MOD team. how do I do that?

Re: Payment not available?

geopublic — Tue, 04 Feb 2020 22:19:07 GMT

@RobertJ wrote:
nope, card was not charged. and payments gon't go through. I might have to ask the MOD team. how do I do that?

@RobertJ

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Re: Payment not available?

gblackma — Tue, 04 Feb 2020 22:19:28 GMT

@RobertJ click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)

@RobertJ wrote:
nope, card was not charged. and payments gon't go through. I might have to ask the MOD team. how do I do that?

Re: Payment not available?

srlawren — Tue, 04 Feb 2020 22:25:41 GMT

@RobertJ wrote:
now my plan is expired.

@RobertJ have your services stopped working? ie. are you able to call, text, and use data (each if applicable to your plan of course)? If so, then seeing the "expired" status is normal during your renewal evening. If your bits have stopped flowing then that's a different story.

Re: Payment not available?

gblackma — Tue, 04 Feb 2020 22:29:29 GMT

@srlawren bits stopped flowing. Good one . 🤣. @RobertJ said the he thought it would have automatically been paid a few days ago. Leading me to believe the autopay failed.