topic Regarding non activation after recharge in Get Support

Regarding non activation after recharge

Jasminekaur — Wed, 05 Jan 2022 15:32:51 GMT

I recahrged my phone yesterday got a text of recharge successfull but number is not activated yet

why ??

i was in emergency and got all messed up ?

Re: Regarding non activation after recharge

metropublic — Tue, 04 Feb 2020 20:25:32 GMT

@Jasminekaur wrote:
I recahrged my phone yesterday got a text of recharge successfull but number is not activated yet
why ??
i was in emergency and got all messed up ?

@Jasminekaur You need to call 611 or access your selfserve account and re-activate your plan after you make sure the voucher has been added to your account funds.

Re: Regarding non activation after recharge

LovesToPM — Tue, 04 Feb 2020 20:25:23 GMT

@Jasminekaur wrote:
I recahrged my phone yesterday got a text of recharge successfull but number is not activated yet
why ??
i was in emergency and got all messed up ?

When you call 611 or logon your account, what is your account status?

If it is active, try restarting your phone.

Otherwise, if you see a button to reactivate service, try clicking on it.

Re: Regarding non activation after recharge

popping — Tue, 04 Feb 2020 20:27:39 GMT

@Jasminekaur wrote:
I recahrged my phone yesterday got a text of recharge successfull but number is not activated yet
why ??
i was in emergency and got all messed up ?

Is your account status active?

If no, click on the "Reactivate current plan" button on your overview page.

If yes, your account may not be provisioned correctly. Adding $1 to your account may trigger PM server to provision your account again.

Re: Regarding non activation after recharge

gblackma — Tue, 04 Feb 2020 20:35:16 GMT

@Jasminekaur , if the above solutions fail, contact a moderator and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket )

@Jasminekaur wrote:
I recahrged my phone yesterday got a text of recharge successfull but number is not activated yet
why ??
i was in emergency and got all messed up ?