topic Re: Promo Offer Confusion in Get Support

Promo Offer Confusion

Bainer55 — Wed, 05 Jan 2022 15:32:50 GMT

I downgraded to the $15 dollar per 30 day plan due to the covid19 and not using my data. Public mobile texts me saying they have an offer just for me and will give me an additional 2GB for $10 a month plus tax. I reply yes, and they say my next plan is $35 a month plus tax. This should be $25 no?

Re: Promo Offer Confusion

JoyLuck — Sun, 26 Apr 2020 23:49:50 GMT

@Bainer55 wrote:
I downgraded to the $15 dollar per 30 day plan due to the covid19 and not using my data. Public mobile texts me saying they have an offer just for me and will give me an additional 2GB for $10 a month plus tax. I reply yes, and they say my next plan is $35 a month plus tax. This should be $25 no?

No. That promo is for $35.

Re: Promo Offer Confusion

Anonymous — Sun, 26 Apr 2020 23:50:33 GMT

@Bainer55

Did you come down from the $25 plan? It was an offer for the $25 people.

Re: Promo Offer Confusion

Luddite — Sun, 26 Apr 2020 23:51:00 GMT

Don't pay the $25. System misfired based on your plan before down grading. That new plan is $35.

Re: Promo Offer Confusion

shaker — Sun, 26 Apr 2020 23:53:56 GMT

Yes, you are right.

You are buying a data add-on, to your $15 plan.

200 MB Data

Unused data won't expire until you’ve used it.

$10

Contact, Team Moderator, if need be.

Re: Promo Offer Confusion

darlicious — Mon, 27 Apr 2020 00:02:46 GMT

@shaker

To be clear to accept the text offer you text back YES35. You will then be contacted likely with a promocode to add to your account. Purchasing add ons through your account is different...but I will add that the 1gb data add on is currently 50% off for $15. Something you may consider.

Re: Promo Offer Confusion

brettster99 — Wed, 06 May 2020 20:22:53 GMT

@Bainer55

Unfourtanetly that "$10" text was incorrect and the system made an error. It should have said for anyone on the $25 plan to upgrade to the $35 plan for 2GB. In your case, it was mistakenly sent to you. Or you were previously on the $25 plan.

In either case it is supposed to be an additional $10 on the $25 dollar plan not $15