topic Re: Phone port in Get Support

Phone port

Pamdemers54 — Wed, 05 Jan 2022 15:32:46 GMT

Can I port both my phone number and my wife's phone number from a joint account at Telus to Public Mobile?

Re: Phone port

hairbag1 — Sun, 26 Apr 2020 21:26:45 GMT

@Pamdemers54 wrote:
Can I port both my phone number and my wife's phone number from a joint account at Telus to Public Mobile?

Each PM phone number needs it's own account and it's own sim. Otherwise you can port to your new PM accounts from Telus.

Re: Phone port

smp99 — Sun, 26 Apr 2020 21:29:51 GMT

Yes you can. You will require 2 separate accounts with PM (no joint accts offered) and you will also need to have 2 unique email addresses to create the PM accounts.

When you port the 1st number over, the other Telus account (number) will remain active at Telus. When you port the 2nd number over from Telus, that is when the Telus account will automatically be close.

Re: Phone port

gblackma — Sun, 26 Apr 2020 21:31:54 GMT

@Pamdemers54 just make sure you port the add on and not the main phone first. Here's 4 articles on activation and porting and the Refer a friend reward if required:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Welcome to PM. Stay safe

Re: Phone port

Luddite — Sun, 26 Apr 2020 21:32:31 GMT

@Pamdemers54 And pay attention to this announcement: https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-by-ongoing-maintenance/m-p/513015.

The best approach to avoid all angst is to activate with a temporary number then port-in once you confirm PM service is working properly.

We'll be happy to welcome you aboard.

The good ship "PM Adventure".

Re: Phone port

popping — Sun, 26 Apr 2020 21:35:23 GMT

@Pamdemers54 wrote:
Can I port both my phone number and my wife's phone number from a joint account at Telus to Public Mobile?

Yes. You can.

Double check the info before submit your port request. You do not want to port the wrong number to the wrong PM account.

Re: Phone port

geopublic — Sun, 26 Apr 2020 22:22:37 GMT

@Pamdemers54 Yes you can. As mentioned port the secondary number first and the primary number last. Once the port of the primary account holder completes your Telus account will automatically close.

Re: Phone port

darlicious — Sun, 26 Apr 2020 21:58:16 GMT

@Luddite

I'm curious why you would suggest using the temporary number option when porting numbers from a telus account thru the telus porting department to public mobile a telus owned company? Alan has suggested porting upon activation has greatly improved and only suggests using the temporary number option when porting numbers from koodo prepaid, landlines and voip providers.

Re: Phone port

Pamdemers54 — Sun, 26 Apr 2020 22:20:56 GMT

Thanks! I got it done now.

Re: Phone port

Pamdemers54 — Sun, 26 Apr 2020 22:21:23 GMT

Perfect. Thanks!

Re: Phone port

Pamdemers54 — Sun, 26 Apr 2020 22:22:49 GMT

Excellent. Thanks so much!

Re: Phone port

Pamdemers54 — Sun, 26 Apr 2020 22:23:33 GMT

Thanks! (Beautiful photo!)

Re: Phone port

Pamdemers54 — Sun, 26 Apr 2020 22:24:24 GMT

Yeah, I'm all set now, thanks.

Re: Phone port

Pamdemers54 — Sun, 26 Apr 2020 22:24:57 GMT

Perfect. What a helpful community!

Re: Phone port

Pamdemers54 — Sun, 26 Apr 2020 22:25:26 GMT

Great advice, thanks.

Re: Phone port

shaker — Mon, 27 Apr 2020 01:04:04 GMT

@shaker [Posting referral code is not permitted ...... Luddite]

Re: Phone port

Luddite — Sun, 26 Apr 2020 23:43:41 GMT

@darlicious I subscribe to the "better safe than sorry" approach. PM has been known to fudge activation even though a port-in succeeds. Or, phone turns out to be locked.
This means no phone service at all until account/phone is repaired. NS_smiles is struggling with this situation now.

I wrote "be prepared" a long time ago and still recommend it, in spite of the improvements PM has made.

Re: Phone port

JoyLuck — Mon, 27 Apr 2020 00:40:01 GMT

@shaker

@Luddite Could you please edit post above yours. TIA

Please edit your post by choosing the 3 vertical dots. You cannot advertise referral codes on this community forum.

Re: Phone port

shaker — Sun, 26 Apr 2020 23:56:22 GMT

Okay. Thank you

Re: Phone port

darlicious — Sun, 26 Apr 2020 23:57:14 GMT

@Luddite Cheers thanks for the explanation. I do often err on the side of caution but wth the need to contact the moderators to port any number atm because of the self serve option disabled I would think the risk = reward. But to each his own.

Can you edit the post above yours? Thx