topic Re: auto pay rewards in Get Support

auto pay rewards

Ld-rbt — Wed, 05 Jan 2022 15:32:41 GMT

I have activated auto pay from 1st day

(near 6 months ) , but I have paying total amount each month without any discount.

I want to know what’s the matter? thanks

Re: auto pay rewards

kelvarnsen — Sun, 26 Apr 2020 19:03:29 GMT

Is your credit card on file. If so send a ticket in using the question mark thingy at the page bottom.

Re: auto pay rewards

Dunkman — Sun, 26 Apr 2020 19:04:13 GMT

@Ld-rbt

You do have to pay taxes on top of the monthly plan fee. If your account automatically renews every month, autopay should be working.

Can you screenshot your payment history page? That would provide more information.

Re: auto pay rewards

ShawnC13 — Sun, 26 Apr 2020 19:09:53 GMT

@Ld-rbt wrote:
I have activated auto pay from 1st day
(near 6 months ) , but I have paying total amount each month without any discount.
I want to know what’s the matter? thanks

@Ld-rbt What is your plan cost and what is being charged to your credit card each time

Re: auto pay rewards

kselmak — Sun, 26 Apr 2020 19:14:50 GMT

@Ld-rbt

Please go here

https://selfserve.publicmobile.ca/Overview/payment/Payment-History/

To review all the charges and credits/rewards

Please note that the above are before taxes, when matching against your credit card bill please include taxes

If there is a mistake please contact moderators https://publicmobile.ca.ada.support/chat/

Re: auto pay rewards

geopublic — Sun, 26 Apr 2020 19:20:31 GMT

@Ld-rbt wrote:
I have activated auto pay from 1st day
(near 6 months ) , but I have paying total amount each month without any discount.
I want to know what’s the matter? thanks

@Ld-rbt If that is the case then submit a ticket to Public and they will investigate and credit back the $12.00 that you are owed.

As other's have mentioned the payment history does not include taxes but your credit card statement does. Is it possible that is the discrepancy?

If not, then submit a ticket to PM and they will investigate.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: auto pay rewards, sorry about mistake

Ld-rbt — Sun, 26 Apr 2020 19:22:04 GMT

I’m so sorry about my mistake

I apologize everyone who will be concerned.

I was not familiar with my account, because I have joint account with my husband and now I found that I was in mistake.

sorry again .

best regards, Lida

Re: auto pay rewards, sorry about mistake

geopublic — Sun, 26 Apr 2020 19:23:55 GMT

@Ld-rbt wrote:
I’m so sorry about my mistake
I apologize everyone who will be concerned.
I was not familiar with my account, because I have joint account with my husband and now I found that I was in mistake.
sorry again .
best regards, Lida

@Ld-rbt Not a problem, we all make mistakes.🙂

Re: auto pay rewards, sorry about mistake

Ld-rbt — Sun, 26 Apr 2020 19:31:29 GMT

thank you so much .

How I can compensate my mistake in your web ? because somebody may be misunderstood about you .

Re: auto pay rewards

Ld-rbt — Sun, 26 Apr 2020 19:33:42 GMT

yes of course, I was in mistake and I apologize.

Re: auto pay rewards

Staliger — Sun, 26 Apr 2020 20:02:47 GMT

@Ld-rbt That's okay, no worries! Stay save and enjoy the weekend and savings with PM.

Re: auto pay rewards

Luddite — Wed, 06 May 2020 18:36:44 GMT

@kselmak wrote:
@Ld-rbt
Please go here
https://selfserve.publicmobile.ca/Overview/payment/Payment-History/
To review all the charges and credits/rewards

@kselmak Just an FYI: when you copy a link from within your self serve account anyone using the link just ends up on the account login page.

Re: auto pay rewards

kselmak — Wed, 06 May 2020 19:52:26 GMT

@Luddite thanks for pointing out:)

I guess I should start with: login first then go to...