topic Re: Cannot log in to submit a service ticket, but I can post here in Get Support

Cannot log in to submit a service ticket, but I can post here

barryli — Wed, 05 Jan 2022 15:32:17 GMT

Any ideas? Original issue is that I need to replace the credit card I am using but once I input the details (which I have triple-checked), Public Mobile cannot verify the card.

Re: Cannot log in to submit a service ticket, but I can post here

will13am — Tue, 04 Feb 2020 01:06:36 GMT

@barryli , the moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

Re: Cannot log in to submit a service ticket, but I can post here

zblackma — Tue, 04 Feb 2020 01:07:26 GMT

As long as it is a Canadian/American credit card, click on the Questionmark at the bottom right of your field and contact a moderator.

@barryli wrote:
Any ideas? Original issue is that I need to replace the credit card I am using but once I input the details (which I have triple-checked), Public Mobile cannot verify the card.

Re: Cannot log in to submit a service ticket, but I can post here

barryli — Tue, 04 Feb 2020 01:10:16 GMT

Thank you both, issue is solved. My credit card company changed my billing address unexpectedly.

Re: Cannot log in to submit a service ticket, but I can post here

zblackma — Tue, 04 Feb 2020 11:11:14 GMT

You are welcome @barryli . Thanks for the update. Cheers.

@barryli wrote:
Thank you both, issue is solved. My credit card company changed my billing address unexpectedly.