topic Re: Billing date in Get Support

Billing date

Kia-mel — Wed, 05 Jan 2022 15:32:15 GMT

Why is it every month my payment due date changes? One month it's due on the 10th, the following month will be the 9th and the month after will be the 8th.

Re: Billing date

mimmo — Tue, 04 Feb 2020 00:58:35 GMT

The cycle is every 30 days not monthly depending on the month it will move around.

Re: Billing date

hairbag1 — Tue, 04 Feb 2020 01:01:08 GMT

@Kia-mel wrote:
Why is it every month my payment due date changes? One month it's due on the 10th, the following month will be the 9th and the month after will be the 8th.

Count 30 days from your most recent payment to determine when next renewal is scheduled.

Re: Billing date

zblackma — Tue, 04 Feb 2020 01:03:07 GMT

Log into your account or dial 611 to find your billing cycle.

@hairbag1 wrote:
@Kia-mel wrote:
Why is it every month my payment due date changes? One month it's due on the 10th, the following month will be the 9th and the month after will be the 8th.
Count 30 days from your most recent payment to determine when next renewal is scheduled.

Re: Billing date

Loki1025 — Tue, 04 Feb 2020 01:26:21 GMT

You will also get a text message informing you of the upcoming payment date.

Re: Billing date

AE_Collector — Tue, 04 Feb 2020 01:33:22 GMT

Virtually All Prepaid plans from most providers run on a 30 day cycle rather than monthly. I'm not completely certain why, but they do. Of course PM used to have 90 day plans and even 10 day plans but they have moved to all plans being 30 days now.

AE_Collector

Re: Billing date

Michelle70 — Wed, 19 Aug 2020 16:43:34 GMT

The billing date always changing is the most bizzare and inconvenient set up I have ever experienced. While every bill on the face of the earth has the same billing date every month Public is odd man out here. It has cost me a very important phone call and a HUGE setback in my life... I say BOOO sour grapes to you Public.

Re: Billing date

popping — Wed, 19 Aug 2020 17:00:21 GMT

@Michelle70 wrote:
The billing date always changing is the most bizzare and inconvenient set up I have ever experienced. While every bill on the face of the earth has the same billing date every month Public is odd man out here. It has cost me a very important phone call and a HUGE setback in my life... I say BOOO sour grapes to you Public.

I did my research before my first activation. I knew the 30 days billing cycle and was expecting it. It is actually not bad if the autopay works every time. The best way is to load fund to account as soon as receiving the PM text reminder 3 days before the renewal date.

Re: Billing date

cavemantoronto — Wed, 19 Aug 2020 18:26:09 GMT

@Michelle70

It's not bizzare. 30 days isn't hard to keep track. Use autopay or look at date in account. Reminder is sent by text too. You'll get used to it. If you get cut off, you make a payment. You had to make payment anyway. Set up a calendar entry to have phone remind you it needed.