topic Re: data useage discrepancy on PM account web site in Get Support

data useage discrepancy on PM account web site

cbbxxxx — Wed, 05 Jan 2022 15:32:11 GMT

my detailed data usage history in my self serve account on the PM website only adds to 6.398mb but on my overview, data useage reads 23.058 mb and is steadily rising. Why the discrepancy? I'm not looking at my phone data use! I've only been with PM 2 days.

Re: data useage discrepancy on PM account web site

Naepalm — Sun, 26 Apr 2020 04:32:54 GMT

@cbbxxxx

Your question is a bit confusing.

Are you saying the data use shows on your account 23mb but the website info only shows 6mb?

There might be a lag between the data showing used and what has actually been used?

No idea.

Re: data useage discrepancy on PM account web site

Anonymous — Sun, 26 Apr 2020 04:34:43 GMT

@cbbxxxx wrote:
my detailed data usage history in my self serve account on the PM website only adds to 6.398mb but on my overview, data useage reads 23.058 mb and is steadily rising. Why the discrepancy? I'm not looking at my phone data use! I've only been with PM 2 days.

The front counter is a pretty live counter. The details are delayed like 12 hours or something.

Turn off your data and rope in your OS and apps.

Re: data useage discrepancy on PM account web site

cellphoneuser1 — Sun, 26 Apr 2020 08:26:10 GMT

@cbbxxxx Some could be fake data usage that resets over time. There's a small amount that gets added and subtracted from the total regularly.

Re: data useage discrepancy on PM account web site

darlicious — Sun, 26 Apr 2020 08:48:23 GMT

@cbbxxxx

As per @Anonymous suggestion enable your data saver, set your data tracker, turn off WiFi assist (iphone) and go thru each apps data usage and turn off the background data on 95% of them.

Re: data useage discrepancy on PM account web site

fdrcamb519 — Sun, 26 Apr 2020 09:08:49 GMT

@cbbxxxx I have an iPhone se even with wifi assist. Off, data saver, I’m like you still see my data dropping for no reason when I’m using wifi. So I keep it off. Use it when I need it. When out and about. That way I’m 4 weeks I’ve used about 400mb.

Re: data useage discrepancy on PM account web site

gblackma — Sun, 26 Apr 2020 14:32:09 GMT

@cbbxxxx , @Anonymous answered your question 7 hours earlier. The usage history is updated at 12 noon and midnight eastern standard time. The overview is live. @Nezgar has a way of updating the usage history faster. It never worked for me. Welcome to PM. Stay safe.

Re: data useage discrepancy on PM account web site

Nezgar — Sun, 26 Apr 2020 15:05:14 GMT

The way I found to get the data usage to update in selfserve was to enable airplane mode or turn off the phone, then refresh the overview page - it will update immediately as it "ends" the current data session. you will often even see the usage go backwards by up to ~5MB while airplane mode is on as it seems to add a buffer while data is active. It might then show a more recent data usage event in the usage history as well.

Re: data useage discrepancy on PM account web site

cbbxxxx — Sun, 26 Apr 2020 20:30:54 GMT

thanks i'll try and track/reign in app useage on my phone. I'll also monitor the PM site report to make sure it starts to make sense.

Re: data useage discrepancy on PM account web site

Triguy — Sun, 26 Apr 2020 20:34:16 GMT

Here is more info about managing your data.

https://www.publicmobile.ca/en/on/get-help/articles/managing-your-data-usage