topic Re: Payment not working in Get Support

Payment not working

Itsmeagain — Wed, 05 Jan 2022 15:32:11 GMT

I've been trying for 20 minutes to make a payment for my service, but when I click on submit, nothing happens. I need to reactivate my phone right away.

Please help.

Thank you, Dave

Re: Payment not working

gblackma — Mon, 03 Feb 2020 22:07:44 GMT

@Itsmeagain wait 50 minutes , clear your browser history, go to incognito private mode and try again. Log into your my account manually add payment and use the reactivate account option .

@Itsmeagain wrote:
I've been trying for 20 minutes to make a payment for my service, but when I click on submit, nothing happens. I need to reactivate my phone right away.
Please help.
Thank you, Dave

Re: Payment not working

geopublic — Mon, 03 Feb 2020 22:07:11 GMT

@Itsmeagain wrote:
I've been trying for 20 minutes to make a payment for my service, but when I click on submit, nothing happens. I need to reactivate my phone right away.
Please help.
Thank you, Dave

@Itsmeagain Try dialing 611 from your phone.

Re: Payment not working

gblackma — Mon, 03 Feb 2020 22:10:43 GMT

@Itsmeagain here is a visual link on using 611 https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Data-not-working/m-p/492467/highlight/true#M38904

Re: Payment not working

Itsmeagain — Mon, 03 Feb 2020 22:18:21 GMT

I dont know if it means anything, but on the "Make a Payment" page, there is a message in red text that says "Your Account Has Already Enough Balance" But my service is still suspended. Dave

Re: Payment not working

gblackma — Mon, 03 Feb 2020 22:21:39 GMT

@Itsmeagain is this your cycle renewal date? Are you set up for autopay? Is everything working on your phone? Then ignore the message this is normal and the PM process

@Itsmeagain wrote:
I dont know if it means anything, but on the "Make a Payment" page, there is a message in red text that says "Your Account Has Already Enough Balance" But my service is still suspended. Dave

Re: Payment not working

hairbag1 — Mon, 03 Feb 2020 22:25:08 GMT

@Itsmeagain wrote:
I dont know if it means anything, but on the "Make a Payment" page, there is a message in red text that says "Your Account Has Already Enough Balance" But my service is still suspended. Dave

If your phone is working properly...ignore that message. You're account will renew tonight using the valid credit card that's on your file with autopay enabled.

Re: Payment not working

geopublic — Mon, 03 Feb 2020 22:24:26 GMT

@Itsmeagain wrote:
I dont know if it means anything, but on the "Make a Payment" page, there is a message in red text that says "Your Account Has Already Enough Balance" But my service is still suspended. Dave

@Itsmeagain If your phone is working currently then do not interfere with your plan renewal.