topic Re: Internet not working in Get Support

Internet not working

ClaytonObrien5 — Wed, 05 Jan 2022 15:32:06 GMT

Please, give me call on xxxxxxxxxxxx. My internet is not working. I went to nearby public mobile retailer they did everything from their end but wasn't able to run the data on my phone. It was working last time but just shut off automatically. I can see 4G/LTE on the display but still it's not working. Please give me a call as I'm not good with the technology and I don't know how to use online portal for public mobile. Right now I wrote this through a rep in store. So please give me a call.

Have a nice day

edited by computergeek541: phone number removed

Re: Internet not working

Staliger — Mon, 03 Feb 2020 20:18:32 GMT

@ClaytonObrien5 Please remove your personal information, including phone number, from your post. Can you login to your self-service account? Is it active? What is your plan?

Re: Internet not working

Triguy — Mon, 03 Feb 2020 20:21:06 GMT

This is a public forum, you should remove your phone# by clicking on the 3 dots.

Did you try rebooting your phone ?

When you log into your account - under data an add-ons do you see any amounts for data ?

If no amount is showing then you have used up your data and would either have to purchase an add-on for additional data or wait unitil your next renewal date.

Re: Internet not working

Jb456 — Mon, 03 Feb 2020 20:21:12 GMT

First please click the 3 dots on right side of your post and edit the post to delete your personal information (phone number)..as it's visible for the public to see.

Have you logged into your account to check if you have data left? Look under my data and add-ons..it should say for example 628 / 1024 if it's blank means you used up all your data

Second what phone do you have?

Also double check APN settings

Re: Internet not working

CannonFodder — Mon, 03 Feb 2020 20:22:07 GMT

Since the OP has made this request, it got me to wondering if PM Mods ever actually call anyone, or is EVERYTHING done via tickets, and private messages?

Re: Internet not working

gblackma — Mon, 03 Feb 2020 20:21:36 GMT

@ClaytonObrien5 can you see if data is enabled on your phone?

Re: Internet not working

gblackma — Mon, 03 Feb 2020 20:30:10 GMT

@computergeek541 , @will13am could you please remove @ClaytonObrien5 personal information? Thanks .

Re: Internet not working

Obice — Mon, 03 Feb 2020 20:35:50 GMT

I don't know why everyone is giving this man advise on this topic when he clearly indicated that he doesn't understand technology or that he doesn't understand the portal any way.

Re: Internet not working

Obice — Mon, 03 Feb 2020 20:37:28 GMT

@CannonFodder wrote:
Since the OP has made this request, it got me to wondering if PM Mods ever actually call anyone, or is EVERYTHING done via tickets, and private messages?

My presumption is that calling a person is the very last resort. They don't have a public hotline so why would they wanna call anyone for just anything?

Re: Internet not working

CannonFodder — Mon, 03 Feb 2020 20:39:46 GMT

@Obice wrote:
I don't know why everyone is giving this man advise on this topic when he clearly indicated that he doesn't understand technology or that he doesn't understand the portal any way.

TBH, I was wondering about that myself..... that, and what's up with the "rep in a PM store"..... didn't that rep have ANY idea of how to handle the issue, and/or look up the necessary info.

Re: Internet not working

PAULRANG18 — Mon, 03 Feb 2020 20:41:51 GMT

Try rebooting phone or it could be there is no data remaining. Log in to self serve and check data usage. If it's run out, an add on will have to be bought or wait until plan renews.

Re: Internet not working

hairbag1 — Mon, 03 Feb 2020 20:46:06 GMT

@ClaytonObrien5 wrote:
Please, give me call on XXX-XYZ-WXYZ. My internet is not working. I went to nearby public mobile retailer they did everything from their end but wasn't able to run the data on my phone. It was working last time but just shut off automatically. I can see 4G/LTE on the display but still it's not working. Please give me a call as I'm not good with the technology and I don't know how to use online portal for public mobile. Right now I wrote this through a rep in store. So please give me a call.
Have a nice day
Regards,
Clayton O'Brien's

First things first @ClaytonObrien5 ...can you confirm if you have any data left in your current plan ? Is it possible you've used your allotment already ? Which plan did you subscribe to ?

Re: Internet not working

DinoFlint — Mon, 03 Feb 2020 20:50:27 GMT

Hi Clayton,

Too much personal info :[

[1] Now, when my internet is not working regarding the device, a good step is to turn off the toublemaker leave it off for 10-20 seconds then turned back on. This step fixes 50% of the problems :]

[2] If your phone has access to a wi-fi area, but you do NOT see any LTE, 3G, or 2G bars, the internet should work if you can connect to that wi-fi

[3] The PM service should be avaible in your building, and some buildings shield ALL the network signals regardless of the provider, so try going close to a window.

[4] Your phone must be compatible with the PM network, not all phones are compatible, but there are many sites to check this. Also the data option should be turned ON

Hope that helpd a bit

Re: Internet not working

Obice — Mon, 03 Feb 2020 20:53:31 GMT

@CannonFodder wrote:
@Obice wrote:
I don't know why everyone is giving this man advise on this topic when he clearly indicated that he doesn't understand technology or that he doesn't understand the portal any way.
TBH, I was wondering about that myself..... that, and what's up with the "rep in a PM store"..... didn't that rep have ANY idea of how to handle the issue, and/or look up the necessary info.

It's hard to say... I can think of a few reasons.

1. This man is with Public Mobile which has no physical customer service and therefore a store clerk may not be ALLOWED to help.

2. Those clerks are not the smartest I've met. I went into a source one time and the clerk could not figure out how to help me with my then-HTC phone claiming he "specialized in Samsung phones". Well, that's not very helpful to a customer. I think this is what happens when carriers make deals with phone manufacturers though... They make deals with Samsung and Apple so the employees are trained to know those brands and screw the rest of them. If a clerk FEELS up to helping they can but if you aren't being paid why should they bother?

Re: Internet not working

DinoFlint — Mon, 03 Feb 2020 21:04:38 GMT

I don't think is too complicated to turn the phone off, then on, or to click on the settings to see if the data is turned on

Re: Internet not working

Obice — Mon, 03 Feb 2020 21:06:50 GMT

@DinoFlint wrote:
I don't think is too complicated to turn the phone off, then on, or to click on the settings to see if the data is turned on

I beg to differ.

I had a roommate whom had a flip phone and I taught him how to use the radio on it and he didn't even know it had a radio.

Re: Internet not working

popping — Mon, 03 Feb 2020 21:18:43 GMT

@ClaytonObrien5

Are you using a LG phone?

If yes, you need to do a newrok reset on your LG phone after changing provider before you data working again.

If network reset does not work, backup your data and do a factory reset.

Then, enable data and restart your phone to let PM SIM card to configure your APN automatically.

Re: Internet not working

geopublic — Mon, 03 Feb 2020 22:05:57 GMT

@ClaytonObrien5 It appears that Clayton has left the building.

Re: Internet not working

popping — Tue, 04 Feb 2020 16:14:22 GMT

@geopublic wrote:
@ClaytonObrien5 It appears that Clayton has left the building.

This is what I found out. Most members on this forum do not stay around for answer to their question as they think that no one will post any answer for days on forum post. But this form is different.

Re: Internet not working

DinoFlint — Mon, 03 Feb 2020 22:34:47 GMT

@geopublic wrote:
@ClaytonObrien5 It appears that Clayton has left the building.

Maybe now the internet is working :]