topic Re: Porting A Number in Get Support

Porting A Number

Wilma_N — Wed, 05 Jan 2022 15:31:56 GMT

Have a question with regards to porting a phone number. My current carrier has an incorrect spelling of my name. Would that cause me a problem?

Re: Porting A Number

JoyLuck — Sat, 25 Apr 2020 22:55:19 GMT

Have a look at this link.
https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-by-ongoing-maintenance/m-p/513015

We recommend to take the following steps if you need to port-in a number:

Be sure to note the best practices below to ensure a smooth process:

Only the authorized account holder can transfer a number.
You cannot transfer numbers between Public Mobile accounts.
Your previous account must be active in order for the number transfer to go through. Once the transfer is complete, it will be automatically deactivated from your previous service provider.
Double check your old account info, as it needs to be correct in order for your number transfer to complete. Here’s the information you’ll need:

Mobile Phone Number Transfer	Landline Phone Number Transfer
Alternate Phone Number	Complete billing address
First and Last Name of the account holder	Alternate phone number
You’ll also need to provide one of the following: your old account number or your ESN/IMEI/MEID number or your account PIN	First and last name of the account holder

As a new customer, we recommend porting a number at activation with the exception of Koodo Prepaid customers.

We have made some system enhancements to improve the success rate of this activity. So long as the correct information is entered, this process should be seamless

All other customers: To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.

Re: Porting A Number

geopublic — Sat, 25 Apr 2020 22:54:51 GMT

@Wilma_N No, as long as you type it in as it's listed in your account then it's not an issue.

Re: Porting A Number

gblackma — Sat, 25 Apr 2020 22:57:32 GMT

No @Wilma_N You can put the same incorrect spelling on your account here, as long the correct name us on your credit card address.

Here's 3 articles on activation and porting and the Refer a friend reward if required:

1. How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
2. How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
3. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Welcome to PM. Stay safe.

Re: Porting A Number

Wilma_N — Sat, 25 Apr 2020 22:57:34 GMT

Thanks, does that mean my name could be correctly spelled with Public Mobile?

Re: Porting A Number

mpcdesign — Sat, 25 Apr 2020 22:59:06 GMT

@Wilma_N , yes, correct that name of yours!

Re: Porting A Number

geopublic — Sat, 25 Apr 2020 23:02:24 GMT

@Wilma_N Yes, you can spell your name correctly when setting up your account at Public Mobile as it doesn't make a difference. In fact, you can use any name you wish and it will still work.🙂

Re: Porting A Number

gblackma — Sat, 25 Apr 2020 23:02:43 GMT

@Wilma_N To prevent fraudelent porting of your number, I would misspell it on your self service account. As long as the name on the credit card is right. Or put a fake name ie Minnie Mouse.

Re: Porting A Number

Naepalm — Sat, 25 Apr 2020 23:31:40 GMT

@Wilma_N

One thing to note here, and im not sure anyone mentioned it. sorry if I missed this.

When you port your number they will ask for the name on your current carriers account. Just make sure those names match in that field.

But for Public Mobile you can definetly change your name to the correct spelling.

That would really be my only caution. Looks like everyone else has answered how to actually port your number over.

Re: Porting A Number

Triguy — Sat, 25 Apr 2020 23:50:28 GMT

Here is info about porting.

https://www.publicmobile.ca/en/on/get-help/articles/choose-your-phone-number