topic Re: Calling BC Hydro outage line in Get Support

Calling BC Hydro outage line

kmking25 — Wed, 05 Jan 2022 15:31:50 GMT

Trying to call BC Hydro mobile number outage line, *49376, I get a recording from Public Mobile that say I don't have Talk on my plan. Looks like public moble does not reconize this as being a real number. Bummer when you are trying to report a power outage.

Re: Calling BC Hydro outage line

LovesToPM — Mon, 03 Feb 2020 18:51:45 GMT

@kmking25 wrote:
Trying to call BC Hydro mobile number outage line, *49376, I get a recording from Public Mobile that say I don't have Talk on my plan. Looks like public moble does not reconize this as being a real number. Bummer when you are trying to report a power outage.

You can call 1 800-BCHYDRO (1 800-224-9376)

Re: Calling BC Hydro outage line

srlawren — Mon, 03 Feb 2020 18:55:45 GMT

@LovesToPM wrote:
@kmking25 wrote:
Trying to call BC Hydro mobile number outage line, *49376, I get a recording from Public Mobile that say I don't have Talk on my plan. Looks like public moble does not reconize this as being a real number. Bummer when you are trying to report a power outage.
You can call 1 800-BCHYDRO (1 800-224-9376)

@kmking25 do be aware that if you have a plan with limited outbound calling mins, calling a toll-free line does still count against your airtime mins. Just an FYI.

Re: Calling BC Hydro outage line

hairbag1 — Mon, 03 Feb 2020 19:08:56 GMT

@srlawren wrote:
@LovesToPM wrote:
@kmking25 wrote:
Trying to call BC Hydro mobile number outage line, *49376, I get a recording from Public Mobile that say I don't have Talk on my plan. Looks like public moble does not reconize this as being a real number. Bummer when you are trying to report a power outage.
You can call 1 800-BCHYDRO (1 800-224-9376)
@kmking25 do be aware that if you have a plan with limited outbound calling mins, calling a toll-free line does still count against your airtime mins. Just an FYI.

@kmking25...if you do have a plan with limited outgoing calling feature...consider getting the $5 / 500 minutes of Canada wide calling add-on. In addition to your regular plan you can spend $5 and get 500 minutes of calling and those minutes don't expire but roll over until you use them up...even if that takes several months or longer. It's a great addition to the limited calling plans.

Re: Calling BC Hydro outage line

kmking25 — Mon, 03 Feb 2020 19:16:46 GMT

I have unlimited talk and text

Re: Calling BC Hydro outage line

kmking25 — Mon, 03 Feb 2020 19:18:46 GMT

I have unlimited talk and text. Also I should be able to use the mobile # given out by bc hydro and not just the 800 # which is typically busy

Re: Calling BC Hydro outage line

hairbag1 — Mon, 03 Feb 2020 19:22:06 GMT

@kmking25 wrote:
Trying to call BC Hydro mobile number outage line, *49376, I get a recording from Public Mobile that say I don't have Talk on my plan. Looks like public moble does not reconize this as being a real number. Bummer when you are trying to report a power outage.

That recording happens to me occasionally too. I'll hang up and redial...usually self-corrects after a few attempts. Maybe try a bit later if it's not an emergency. If it is...call your local RCMP.

Re: Calling BC Hydro outage line

LovesToPM — Mon, 03 Feb 2020 19:26:25 GMT

@kmking25 wrote:
I have unlimited talk and text. Also I should be able to use the mobile # given out by bc hydro and not just the 800 # which is typically busy

Have you checked their website? You can also report an outage from BC hydro website

Report an outage

First, check whether we're already aware of your power outage.

Report by phone or online

If your power outage isn’t listed, let us know that the power is out. Call 1 800 BCHYDRO (1 800 224 9376) or *HYDRO (*49376) on your mobile.

If you're logged into MyHydro, you can also report your power outage online. If you don’t have an online account, you’ll need to call to report your outage.

Re: Calling BC Hydro outage line

CannonFodder — Mon, 03 Feb 2020 19:56:26 GMT

@LovesToPM wrote:
@kmking25 wrote:
I have unlimited talk and text. Also I should be able to use the mobile # given out by bc hydro and not just the 800 # which is typically busy
Have you checked their website? You can also report an outage from BC hydro website

Yeah, and when you go their site, in all likelihood you'll PROBABLY find that the outage is already listed on there.....