topic Re: Data issue in Toronto today? in Get Support

Data issue in Toronto today?

poke53 — Wed, 05 Jan 2022 15:31:46 GMT

I am having trouble connecting to data right now, but it was working this morning before work.

I have also reset my phone multiple but to no avail.

Is anyone else here having connectivity issues (data only)?

Re: Data issue in Toronto today?

gblackma — Mon, 03 Feb 2020 18:04:18 GMT

@poke53 which plan are you on? Is it possible that you have used all off your data? I'm in Toronto and have no such problems. I'm in the Finch station area. North York? Where abouts in Toronto are you?

@poke53 wrote:
I am having trouble connecting to data right now, but it was working this morning before work.

I have also reset my phone multiple but to no avail.

Is anyone else here having connectivity issues (data only)?

Re: Data issue in Toronto today?

will13am — Mon, 03 Feb 2020 18:12:03 GMT

No trouble connecting to data, but speed seems on the slow side.

Re: Data issue in Toronto today?

poke53 — Mon, 03 Feb 2020 18:56:55 GMT

Downtown core

Re: Data issue in Toronto today?

gblackma — Mon, 03 Feb 2020 19:00:18 GMT

@will13am whereabouts in Toronto are you located? @poke53 is it still happening Now? Have you tried restarting your phone?

Re: Data issue in Toronto today?

poke53 — Mon, 03 Feb 2020 19:15:38 GMT

Downtown core, and yes, I have restarted my phone a few times already.

Re: Data issue in Toronto today?

will13am — Mon, 03 Feb 2020 19:30:32 GMT

University Ave courthouse area.

@gblackma wrote:
@will13am whereabouts in Toronto are you located? @poke53 is it still happening Now? Have you tried restarting your phone?

Re: Data issue in Toronto today?

gblackma — Mon, 03 Feb 2020 19:34:47 GMT

@poke53 manually select PM as your network, enable flight mode , restart your phone remove flight mode .

@poke53 wrote:
Downtown core, and yes, I have restarted my phone a few times already.

Re: Data issue in Toronto today?

Lowufo — Mon, 03 Feb 2020 19:38:05 GMT

Log into your self serve and see if it shows any data remaining. If nothing shows it is all used up or you have an issue with your account possibly.

Re: Data issue in Toronto today?

poke53 — Mon, 03 Feb 2020 19:47:17 GMT

I can still see half of my data available.

Re: Data issue in Toronto today?

poke53 — Mon, 03 Feb 2020 19:59:17 GMT

My data suddenly started working again.

Re: Data issue in Toronto today?

Lowufo — Mon, 03 Feb 2020 20:05:29 GMT

Thats good news it must have just been an issue with the network or the cell tower you were connected to.

Re: Data issue in Toronto today?

computergeek541 — Mon, 03 Feb 2020 23:15:38 GMT

@will13am wrote:
No trouble connecting to data, but speed seems on the slow side.

I also noticed slower than normal speeds around lunch time. A few hours later, things improved.