topic Re: Cannot change plan in self service - site issues? in Get Support

Cannot change plan in self service - site issues?

Caydude — Wed, 05 Jan 2022 15:31:38 GMT

I am trying to make a plan change and zero options come up - I need to change the plan due to COVID19 and lay off.

how do I change it if I cannot do it in self service....

ps - I think that offering free roaming to the US during COVID-19 is silly - who is travelling? Sounds good but borders are closed - silly!

Re: Cannot change plan in self service - site issues?

Triguy — Sat, 25 Apr 2020 16:18:20 GMT

Try using a different browser and incognito mode. Also clear your cache and cookies then reboot. If you change your plan it is recommended to change on next renewal date so you don't lose any unused minutes/texts or data. If you still need assistance then submit a ticket by clicking on the question mark on the bottom right.

Re: Cannot change plan in self service - site issues?

fdrcamb519 — Sat, 25 Apr 2020 16:19:24 GMT

can you refresh your browser and try again site should be working fine, or click ? mark bottom right to speak with moderator

Re: Cannot change plan in self service - site issues?

Staliger — Sat, 25 Apr 2020 16:35:11 GMT

@Caydude Can you try another browser? Also disable any adblockers if you have them installed.

Re: Cannot change plan in self service - site issues?

geopublic — Sat, 25 Apr 2020 16:52:40 GMT

@Caydude Just keep scrolling down the page and you will see the options at the bottom of the page.

Re: Cannot change plan in self service - site issues?

gpixel — Sat, 25 Apr 2020 16:50:25 GMT

@Caydude you can't see these options?

Re: Cannot change plan in self service - site issues?

Canacoupleone — Fri, 01 May 2020 18:36:57 GMT

There is nothing on the bottom of the screen, no plans listed as to current and no plans listed to pick from.

Re: Cannot change plan in self service - site issues?

Canacoupleone — Fri, 01 May 2020 18:37:43 GMT

Clicked on both and nothing happens, they are slightly greyed out, so not available.

Re: Cannot change plan in self service - site issues?

JoyLuck — Fri, 01 May 2020 18:39:52 GMT

@Canacoupleone wrote:
Clicked on both and nothing happens, they are slightly greyed out, so not available.

Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try a different browser.

Re: Cannot change plan in self service - site issues?

geopublic — Fri, 01 May 2020 18:41:11 GMT

@Canacoupleone wrote:
Clicked on both and nothing happens, they are slightly greyed out, so not available.

@Canacoupleone What kind of browser are you using? Best to use chrome, Firefox or Edge with JavaScript and cookies enabled. Clear your cache use a desktop/laptop and try it again.

Re: Cannot change plan in self service - site issues?

dabr — Fri, 01 May 2020 18:48:48 GMT

@Canacoupleone wrote:
Clicked on both and nothing happens, they are slightly greyed out, so not available.

I noticed that was an issue for a little while a few days ago, but it seemed to have been fixed a little later on in the day. I just logged in and change plans options is available right now, so not sure why you are having this problem.

Might be easier for you to just contact moderators for now, you can use this link: https://publicmobile.ca.ada.support/chat/

Type in your issue, select contact us/moderators, then submit ticket when these options appear and follow the rest of the prompts to finish.

Re: Cannot change plan in self service - site issues?

computergeek541 — Fri, 01 May 2020 20:11:50 GMT

@Canacoupleone wrote:
Clicked on both and nothing happens, they are slightly greyed out, so not available.

This one of the strange things that happens regularly at Public Mobile.This has been happening for as long as I can remember.

Re: Cannot change plan in self service - site issues?

Bobo75 — Sat, 02 May 2020 12:34:34 GMT

Cool

Re: Cannot change plan in self service - site issues?

Bobo75 — Sat, 02 May 2020 12:35:10 GMT

Poop

Re: Cannot change plan in self service - site issues?

Bobo75 — Sat, 02 May 2020 12:35:25 GMT

I see