topic Re: Referral Code Not Entered By Vendor in Get Support

Referral Code Not Entered By Vendor

VanUser — Wed, 05 Jan 2022 15:31:25 GMT

I just joined Public Mobile today. My SIM card was purchased at London Drugs in Vancouver. I gave the sales rep details of the $15 plan I wanted, the referral code (xxxxxxx) and my credit card information for Auto-Pay. While my account was being activated, the sales rep processed payment. When I inquired as to the referral credit, he stated that he had forgot to input it, and could no longer do so (i.e. enter the code) after payment. I was really angry, but could not do anything at the store. The rep was a young kid, maybe 20 years old or so. He didn't say "sorry", or even a "Thank You". Is there a way to apply the referral credit to my account? My account number is xxxxxxxxx. Thanks for your assistance.

edited by computergeek541: account information removed

Re: Referral Code Not Entered By Vendor

Dolphin1 — Mon, 03 Feb 2020 04:16:50 GMT

Firstly, you should remove the referral code and your account number from your post.

You can send the Mods a message with this information and have them look into it for you.

Re: Referral Code Not Entered By Vendor

gblackma — Mon, 03 Feb 2020 04:31:17 GMT

@computergeek541 , @Luddite47 @mimmo please remove @VanUser personal information. As @Dolphin1 says contact a moderator and explain what happened and ask them to add it . Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon . Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket ). You will need the phone number of the person who referred you.

Re: Referral Code Not Entered By Vendor

popping — Mon, 03 Feb 2020 04:31:55 GMT

@VanUser

Only moderator can access your account. Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
Good luck.

Re: Referral Code Not Entered By Vendor

VanUser — Mon, 03 Feb 2020 19:42:00 GMT

Thanks very much for your help. I did as you suggested and the issue is being resolved. Being a newbie, I appreciate all the help and support received from the Community.

Re: Referral Code Not Entered By Vendor

gblackma — Mon, 03 Feb 2020 19:43:23 GMT

You are welcome @VanUser . Glad that we could help you . Have a great week.

@VanUser wrote:
Thanks very much for your help. I did as you suggested and the issue is being resolved. Being a newbie, I appreciate all the help and support received from the Community.

Re: Referral Code Not Entered By Vendor

Dolphin1 — Tue, 04 Feb 2020 03:50:21 GMT

This community is very helpful and the assistance you can obtain her is valuable.