topic Re: No Phone Service in Get Support

No Phone Service

georgemeek — Wed, 05 Jan 2022 15:31:17 GMT

No Phone Service

georgemeek — Fri, 24 Apr 2020 20:22:37 GMT

*** *** ****- Please rest my account - it is current & paid up- you suggestion

Re: No Phone Service

JoyLuck — Fri, 24 Apr 2020 20:18:33 GMT

Please choose the 3 vertical dots and edit out your number. This is a public forum.

Re: No Phone Service

Daps — Fri, 24 Apr 2020 20:19:56 GMT

@georgemeek You should edit your post and remove your personal number.

Have you tried restarting your phone? What does the message about your account status when you call 611?

Re: No Phone Service

gblackma — Fri, 24 Apr 2020 20:21:03 GMT

@georgemeek Try these

tricks to restart/ reset your phone service. You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $2 To your account and restart your phone .

If these tricks don't work contact a moderator and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on "Account specific question" and "No I want a human" and "Submit a ticket Click me!")
Once connected, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there. Once it does, you will be asked to verify your self service account, with your password and login. Doing allows the process to continue.
If you need to, you can also enable email notification to receive a private message notification sent to your email. Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Stay safe.

Re: No Phone Service

dabr — Fri, 24 Apr 2020 20:22:50 GMT

@georgemeek After removing your personal info from you post, try rebooting your phone first to see if that will help.

What plan do you have, is it the $15 plan with limited outgoing minutes and you may have them all up? Then you can just purchase the $5/500 mins add-on to make more calls.

Re: No Phone Service

gblackma — Fri, 24 Apr 2020 20:25:23 GMT

@georgemeek did you try the network reset on your IPhone 6 that I suggested earlier in your other post? Thanks.

@computergeek541 please remove @georgemeek 's phone number. Thanks.

Re: No Phone Service

Daps — Fri, 24 Apr 2020 20:44:04 GMT

You already posted this question here https://productioncommunity.publicmobile.ca/t5/Getting-Started/No-Phone-Service/m-p/533665

Please add more details about the problem there.

Re: No Phone Service

RossN — Fri, 24 Apr 2020 20:44:23 GMT

@georgemeek hi a little more information would be helpful

Re: No Phone Service

JoyLuck — Fri, 24 Apr 2020 20:44:59 GMT

@georgemeek

Have a look at this thread with the same question you just asked:

https://productioncommunity.publicmobile.ca/t5/Getting-Started/No-Phone-Service/m-p/533665

Re: No Phone Service

gblackma — Fri, 24 Apr 2020 21:48:32 GMT

Re: No Phone Service

Naepalm — Fri, 24 Apr 2020 21:13:40 GMT

@georgemeek have you checked your self serve account to make sure you account is active?

Re: No Phone Service

Staliger — Fri, 24 Apr 2020 22:10:57 GMT

@georgemeek Did you have service before? Did you try the sim in another tray / device? What is your phone plan?