topic Re: trying to update 2 accounts autopay will not take my email accounts that i set them up with in Get Support

trying to update 2 accounts autopay will not take my email accounts that i set them up with

lesswater11 — Wed, 05 Jan 2022 15:31:13 GMT

Re: trying to update 2 accounts autopay will not take my email accounts that i set them up with

kselmak — Sun, 02 Feb 2020 22:45:52 GMT

Can you locate the welcome email, it was also the receipt for the very first payment. Are both emails rejected? They may be different from the community email.

What happens if you try to register the server with your number https://selfserve.publicmobile.ca/self-registration/

Re: trying to update 2 accounts autopay will not take my email accounts that i set them up with

gblackma — Sun, 02 Feb 2020 22:49:50 GMT

@lesswater11 Check to see if your credit card was charged for one or both the account. If it wasn't. Wait 50 minutes, clear your browser history, go to incognito/private mode and try again . Leave the apartment field blank when entering credit card information . If applicable, enter your apt in the street address field ie xxx -street address .

If Your credit card was charged, contact a moderator and explain your situation . Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon . Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)